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Flight attendant reported a family was not wearing face masks and had to be reminded often during flight.
| Attributes | |
| ACN | 1756370 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 1201-1800 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
All passengers in this party did not comply with mask policy. They were not eating or drinking and had to be reminded to put their mask on. They would put a beverage on their tray and not be drinking but say they were actively drinking just; so they would not have to wear their mask. The children rang their call button over and over wanting more items. When the crew would approach we'd have to ask them to put their mask on. We had repeated interactions with this whole family. Again; most times their mask was off or not covering their nose. PA's were made to remind guests of our mask policy. They blatantly disregarded under the guise of drinking; or a few members would go by to gather trash they might put it on but take it off the moment we passed with trash. This is a safety risk to others onboard and crew. They should not be allowed to fly with us if they cannot follow the cdc guidelines for everyone's safety. Once the mask requirement is gone then they can fly with us. We need to make a hard stance on this issue.
Original NASA ASRS Text
Title: Flight Attendant reported a family was not wearing face masks and had to be reminded often during flight.
Narrative: All passengers in this party did not comply with mask policy. They were not eating or drinking and had to be reminded to put their mask on. They would put a beverage on their tray and not be drinking but say they were actively drinking just; so they would not have to wear their mask. The children rang their call button over and over wanting more items. When the crew would approach we'd have to ask them to put their mask on. We had repeated interactions with this whole family. Again; most times their mask was off or not covering their nose. PA's were made to remind guests of our mask policy. They blatantly disregarded under the guise of drinking; or a few members would go by to gather trash they might put it on but take it off the moment we passed with trash. This is a safety risk to others onboard and crew. They should not be allowed to fly with us if they cannot follow the CDC guidelines for everyone's safety. Once the mask requirement is gone then they can fly with us. We need to make a hard stance on this issue.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.