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Flight attendant reported two passengers not wearing covid-19 masks during the flight.
| Attributes | |
| ACN | 1752685 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During boarding passengers (seated in xxa and xxb) were not wearing masks; I advised them to please put their masks on. After the safety demonstration as I am doing compliance checks on the way to my aft jumpseat I notice that xxb has his mask pulled beneath his nose and mouth and resting on his chin. I advise him to please pull his mask up over his nose and mouth and he rolled his eyes and looked away without adjusting his mask. I tell him again; 'sir; please pull your mask over your nose and mouth.' he gets very irritated and yells out 'I can't breathe!' I apologize and stated that it is a requirement to fly and it is for the safety of everyone on board. He finally adjusts his mask. As we reach cruising altitude I am handing out the snack bags and the couple seated across from him in xx C;D; ask me if I could please move them. I tell them they are welcome to move up to row yy and they thank me profusely and told me that as soon as I walk away xxb removes his face mask and they do not feel comfortable sitting near him. For the remainder of the flight xxb held his face in his hands hunched over whenever I passed through in the aisle so I could not visually confirm that he kept his mask on properly.passengers xx B and xx a kept removing their face masks and became agitated when I informed them it was airline policy to keep them on.
Original NASA ASRS Text
Title: Flight Attendant reported two passengers not wearing COVID-19 masks during the flight.
Narrative: During boarding passengers (Seated in XXA and XXB) were not wearing masks; I advised them to please put their masks on. After the safety demonstration as I am doing compliance checks on the way to my aft jumpseat I notice that XXB has his mask pulled beneath his nose and mouth and resting on his chin. I advise him to please pull his mask up over his nose and mouth and he rolled his eyes and looked away without adjusting his mask. I tell him again; 'Sir; please pull your mask over your nose and mouth.' He gets very irritated and yells out 'I can't breathe!' I apologize and stated that it is a requirement to fly and it is for the safety of everyone on board. He finally adjusts his mask. As we reach cruising altitude I am handing out the snack bags and the couple seated across from him in XX C;D; ask me if I could please move them. I tell them they are welcome to move up to row YY and they thank me profusely and told me that as soon as I walk away XXB removes his face mask and they do not feel comfortable sitting near him. For the remainder of the flight XXB held his face in his hands hunched over whenever I passed through in the aisle so I could not visually confirm that he kept his mask on properly.Passengers XX B and XX A kept removing their face masks and became agitated when I informed them it was airline policy to keep them on.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.