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Flight attendant reported problems associated with passengers wearing face masks improperly.
| Attributes | |
| ACN | 1758342 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0001-0600 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
This is not simply an issue for this flight; but after 5 days of working flights; I want to report the concern since it happened very frequently on this one. Although we make the announcements about masks often and model proper behavior; passengers often forget to pull the mask up to cover nose and mouth; letting it rest on chin. What is especially problematic is that when I am serving; many pull it down and talk right at my face. I step back and ask and motion to them to pull it up but often they seem confused. This happens many many times on each flight. Merely making announcements doesn't seem to do the trick. Serving does not feel safe for me as a result. It may seem like a silly idea; but what about a role play with the two flight attendants after takeoff in front of cabin to demonstrate not to pull down mask? Sort of like the safety demo; with a set script where the one pretends to pull down mask and the other says 'please don't do that!'it's worth a try. It could stick in people's heads better with a demo; based on teaching techniques.
Original NASA ASRS Text
Title: Flight Attendant reported problems associated with passengers wearing face masks improperly.
Narrative: This is not simply an issue for this flight; but after 5 days of working flights; I want to report the concern since it happened very frequently on this one. Although we make the announcements about masks often and model proper behavior; passengers often forget to pull the mask up to cover nose and mouth; letting it rest on chin. What is especially problematic is that when I am serving; many pull it down and talk right at my face. I step back and ask and motion to them to pull it up but often they seem confused. This happens many many times on each flight. Merely making announcements doesn't seem to do the trick. Serving does not feel safe for me as a result. It may seem like a silly idea; but what about a role play with the two flight attendants after takeoff in front of cabin to demonstrate not to pull down mask? Sort of like the safety demo; with a set script where the one pretends to pull down mask and the other says 'Please don't do that!'It's worth a try. It could stick in people's heads better with a demo; based on teaching techniques.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.