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Flight attendant reported having to tell one passenger to wear a face mask while another passenger spoke up to the flight attendant.
| Attributes | |
| ACN | 1757908 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger in [seat] X3 yelled at flight attendant while flight attendant was doing beverage service because he was upset I asked passenger in [seat] Y1 to wear his mask while not actively eating or drinking. Which then caused other passengers to speak up on flight attendant behalf. Flight attendant a had asked passenger in Y1 twice already to wear his mask when he walked on and wore it as an eye mask and when he took his seat. I told him 'I'm going to ask one last time for you to wear your mask; and they will also ask you while connecting to ZZZ1 to wear it.' he put his mask on and I continued service. When I got to X3 he began yelling and asking me how I didn't know the gentleman didn't have a heart condition. I stated it was policy to wear masks regardless and unless specified. He said I was wrong and too authoritative to the gentleman. I calmly stated 'okay; sir' and continued to do my service. The rest of the flight went fine and no other words were exchanged. Give flight attendant material stating policy explicitly so they can hand material to questioning guests. Passenger in X3 should be suspended for being rude and causing commotion.
Original NASA ASRS Text
Title: Flight Attendant reported having to tell one passenger to wear a face mask while another passenger spoke up to the Flight Attendant.
Narrative: Passenger in [seat] X3 yelled at FA while FA was doing beverage service because he was upset I asked passenger in [seat] Y1 to wear his mask while not actively eating or drinking. Which then caused other passengers to speak up on FA behalf. FA A had asked passenger in Y1 twice already to wear his mask when he walked on and wore it as an eye mask and when he took his seat. I told him 'I'm going to ask one last time for you to wear your mask; and they will also ask you while connecting to ZZZ1 to wear it.' He put his mask on and I continued service. When I got to X3 he began yelling and asking me how I didn't know the gentleman didn't have a heart condition. I stated it was policy to wear masks regardless and unless specified. He said I was wrong and too authoritative to the gentleman. I calmly stated 'Okay; sir' and continued to do my service. The rest of the flight went fine and no other words were exchanged. Give FA material stating policy explicitly so they can hand material to questioning guests. Passenger in X3 should be suspended for being rude and causing commotion.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.