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Flight attendants reported a passenger was not complying with wearing a face mask and had to be told three times to wear it correctly.
| Attributes | |
| ACN | 1757910 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Person 2 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Guest noted with mask not over nose. Was asked to bring mask over nose in compliance with policy. He gave some body language he was not pleased; but he appeared to bring the mask up. Requested flight attendant B to check as she worked on compliance to ensure passenger's mask was properly donned. It appeared it came down again. During demo he leaned his head in so I did not have a clear view but requested a third time for guest to adhere to the policy of the nose being fully covered. He expressed concern he had trouble seeing. I apologized but thanked him for adherence to the policy indicating it is not fun for anyone. Prior to taxi flight attendant B and I discussed what the next steps would be as this had been the third request for compliance already. I relayed what appeared to be the root of the issue and we concurred if he had his mask properly donned no further action would be needed.please have the gate engage with guests before they are allowed to board: 95% of the issues could be resolved if this was followed. Having flight attendant's be the last line is really not great during the pandemic and it appears gate partners are no longer actively enforcing the policy change that occurred on [date].
Original NASA ASRS Text
Title: Flight attendants reported a passenger was not complying with wearing a face mask and had to be told three times to wear it correctly.
Narrative: Guest noted with mask not over nose. Was asked to bring mask over nose in compliance with policy. He gave some body language he was not pleased; but he appeared to bring the mask up. Requested FA B to check as she worked on compliance to ensure passenger's mask was properly donned. It appeared it came down again. During demo he leaned his head in so I did not have a clear view but requested a third time for guest to adhere to the policy of the nose being fully covered. He expressed concern he had trouble seeing. I apologized but thanked him for adherence to the policy indicating it is not fun for anyone. Prior to taxi FA B and I discussed what the next steps would be as this had been the third request for compliance already. I relayed what appeared to be the root of the issue and we concurred if he had his mask properly donned no further action would be needed.Please have the gate engage with guests before they are allowed to board: 95% of the issues could be resolved if this was followed. Having FA's be the last line is really not great during the pandemic and it appears gate partners are no longer actively enforcing the policy change that occurred on [date].
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.