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Flight attendant reported non-revenue passenger refused to comply with the company's face mask policy.
| Attributes | |
| ACN | 1757912 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger a boarded and I noticed her mask was down I advised her to cover her nose for boarding. She was sitting in X6. She later came up to first class as the customer service agent (csa) upgraded her. She came up with her mask below her nose. I told her please cover your nose and this is the 2nd time I've had to tell you. She then said is this required I said yes it is required. I spoke to the csa who informed me she is a non-revenue passenger. This made me very uncomfortable. I asked her if she was non-revenue and who she knew at the airline. She asked me why and I said because you aren't wearing your mask and I need to report it. She refused to give me the name. I honestly didn't feel comfortable having her be seated in first class and on the flight. He said it was up to me to have her off. I decided to let her go. This is unacceptable behavior for a non-revenue passenger.I shouldn't have to feel unsafe or have her argue with me about wearing the mask. I would also let them know flight benefits can be removed and how serious covid-19 is taken.
Original NASA ASRS Text
Title: Flight Attendant reported non-revenue passenger refused to comply with the company's face mask policy.
Narrative: Passenger A boarded and I noticed her mask was down I advised her to cover her nose for boarding. She was sitting in X6. She later came up to first class as the Customer Service Agent (CSA) upgraded her. She came up with her mask below her nose. I told her please cover your nose and this is the 2nd time I've had to tell you. She then said is this required I said yes it is required. I spoke to the CSA who informed me she is a non-revenue passenger. This made me very uncomfortable. I asked her if she was non-revenue and who she knew at the Airline. She asked me why and I said because you aren't wearing your mask and I need to report it. She refused to give me the name. I honestly didn't feel comfortable having her be seated in first class and on the flight. He said it was up to me to have her off. I decided to let her go. This is unacceptable behavior for a non-revenue passenger.I shouldn't have to feel unsafe or have her argue with me about wearing the mask. I would also let them know flight benefits can be removed and how serious COVID-19 is taken.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.