<< >> NASA ASRS Report 602042, December 2003

In an effort to achieve an on time departure a non-revenue cabin attendant volunteered to help passenger boarding. Later discovered volunteer was not qualified on the aircraft.

Attributes
ACN	602042
Time
Date	200312
Day	Tue
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : phx.airport
State Reference	AZ
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Series (DC-9-80) Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	602042
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : multi engine pilot : instrument pilot : commercial
ASRS Report	602588
Events
Anomaly	non adherence : company policies non adherence : far other anomaly other
Independent Detector	other other : person 6
Resolutory Action	none taken : detected after the fact
Supplementary
Problem Areas	Flight Crew Human Performance Cabin Crew Human Performance Airport Company
Primary Problem	Flight Crew Human Performance

Narrative:

Flight attendant did not receive her hotel wake up call. The hotel desk called her room and the remainder of the crew proceeded to the airport. 15 mins prior to departure, a uniformed non-revenue flight attendant volunteered to assist in boarding. I called the hotel and personally contacted the flight attendant. The original hotel desk call to her was made to the wrong room. Now short 1 flight attendant, I called dispatch about working non-revenue flight attendant on this trip. Dispatch called crew tracking and discovered that flight attendant's qualifications do not apply on this aircraft. Tracking stated that the aircraft was illegally boarded due to a non-revenue flight attendant's qualifications.

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Original NASA ASRS Text

Title: IN AN EFFORT TO ACHIEVE AN ON TIME DEP A NON-REVENUE CABIN ATTENDANT VOLUNTEERED TO HELP PAX BOARDING. LATER DISCOVERED VOLUNTEER WAS NOT QUALIFIED ON THE ACFT.

Narrative: FLT ATTENDANT DID NOT RECEIVE HER HOTEL WAKE UP CALL. THE HOTEL DESK CALLED HER ROOM AND THE REMAINDER OF THE CREW PROCEEDED TO THE ARPT. 15 MINS PRIOR TO DEP, A UNIFORMED NON-REVENUE FLT ATTENDANT VOLUNTEERED TO ASSIST IN BOARDING. I CALLED THE HOTEL AND PERSONALLY CONTACTED THE FLT ATTENDANT. THE ORIGINAL HOTEL DESK CALL TO HER WAS MADE TO THE WRONG ROOM. NOW SHORT 1 FLT ATTENDANT, I CALLED DISPATCH ABOUT WORKING NON-REVENUE FLT ATTENDANT ON THIS TRIP. DISPATCH CALLED CREW TRACKING AND DISCOVERED THAT FLT ATTENDANT'S QUALIFICATIONS DO NOT APPLY ON THIS ACFT. TRACKING STATED THAT THE ACFT WAS ILLEGALLY BOARDED DUE TO A NON-REVENUE FLT ATTENDANT'S QUALIFICATIONS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.