Narrative:

During boarding time passenger X boarded without face covering. I approached him and politely requested he comply. He ignored me and proceeded going down the aisle. He began placing his two roller bags in the overhead bin. I waited; he sat and settled in his seat and again I requested he comply and told him he needed to put his face covering; this time he did and quickly slid it down to his chin and began making a phone call. I approached him and told him he needed to wear it properly. At that time I saw another passenger who was wearing it under his chin as well. I then proceeded to make a PA announcement regarding the requirements of face coverings. Flight attendant B approach both gentleman and requested they comply and asked them to wear their mask. Passenger X again refused; at that time I notified the captain about the problem and he went ahead and made another PA covering the face covering requirements. The captain told me to wait 2 minutes for him to comply. Gate agent was coming on board. Upon being told by the gate agent he put it on. During demo passenger X was still talking on his phone and again removed his face cover. Again I told him to put it on and requested he place his phone in airplane mode; he ignored me. I finished the safety demo and told him to put the cell phone in airplane mode. We waited until he finished his conversation and he placed his covering and we began the taxing for takeoff. He put his phone down; upon me sitting in my jump seat he began writing and using his browser. As he saw me looking at him he began playing with his covering putting it on and taking off.

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Original NASA ASRS Text

Title: Flight Attendant reported a passenger did not comply with face mask policy.

Narrative: During boarding time Passenger X boarded without face covering. I approached him and politely requested he comply. He ignored me and proceeded going down the aisle. He began placing his two roller bags in the overhead bin. I waited; he sat and settled in his seat and again I requested he comply and told him he needed to put his face covering; this time he did and quickly slid it down to his chin and began making a phone call. I approached him and told him he needed to wear it properly. At that time I saw another passenger who was wearing it under his chin as well. I then proceeded to make a PA announcement regarding the requirements of face coverings. FA B approach both gentleman and requested they comply and asked them to wear their mask. Passenger X again refused; at that time I notified the Captain about the problem and he went ahead and made another PA covering the face covering requirements. The Captain told me to wait 2 minutes for him to comply. Gate agent was coming on board. Upon being told by the gate agent he put it on. During demo Passenger X was still talking on his phone and again removed his face cover. Again I told him to put it on and requested he place his phone in airplane mode; he ignored me. I finished the safety demo and told him to put the cell phone in airplane mode. We waited until he finished his conversation and he placed his covering and we began the taxing for takeoff. He put his phone down; upon me sitting in my jump seat he began writing and using his browser. As he saw me looking at him he began playing with his covering putting it on and taking off.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.