Narrative:

We were boarding the flight; I was the B flight attendant (flight attendant). I went to first class to talk to the a flight attendant and she was talking to the passenger in X6. She asked the man how old his child was; he said 2 years and X months old. Flight attendant a informed him the child is required to wear a mask. The man then said the child was under 2. The issue now was the child under 2 was seated in [his own seat]. (The father had purchased a seat for the child); I recommended that we just move the father and child to the row behind them. The couple seated in Y 1 and 3 were the grandparents so the father and child switched seats with them.I returned to the aft of the aircraft. I was later informed by flight attendant a that the agents told her the child was over 2 years old. Throughout the flight I was in the first class cabin and the child never had a mask on. Also!! When I was doing my demo the grandmother who was seated in X6 did not have her nose covered. I asked her very kindly to cover her nose and she rolled her eyes and gave a big huff but did cover her nose. I was called to guard the flight deck door and she once again did not have her nose covered. I explained that she needed to cover her nose; once again she objected but complied. Only the first officer (first officer) used the lavatory and in that short time I had to ask her at least 4 times to cover her nose. She was so rude and resistant. I finally told her that I wouldn't stand guard if she didn't keep her mask on. The first officer came out of the lavatory; I explained to the first officer what was going on; the woman saw me talking to the first officer and put her mask over her nose. Flight attendant a finally gave the father a warning. Other than the mom and grandpa this family was seldom; the 2 year old child never did wear a mask; in compliance with our mask policy. The child was 2 years that is why the father purchased a seat. Both parents lied about the age of the child when they found out the child was required to wear a mask. Which then required us to move the child from X4.

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Original NASA ASRS Text

Title: Flight Attendant crew reported a family did not comply with face mask policy.

Narrative: We were boarding the flight; I was the B Flight Attendant (FA). I went to first class to talk to the A FA and she was talking to the passenger in X6. She asked the man how old his child was; he said 2 years and X months old. FA A informed him the child is required to wear a mask. The man then said the child was under 2. The issue now was the child under 2 was seated in [his own seat]. (The father had purchased a seat for the child); I recommended that we just move the father and child to the row behind them. The couple seated in Y 1 and 3 were the grandparents so the father and child switched seats with them.I returned to the aft of the aircraft. I was later informed by FA A that the agents told her the child was over 2 years old. Throughout the flight I was in the first class cabin and the child never had a mask on. ALSO!! When I was doing my demo the grandmother who was seated in X6 did not have her nose covered. I asked her very kindly to cover her nose and she rolled her eyes and gave a big huff but did cover her nose. I was called to guard the flight deck door and she once again did not have her nose covered. I explained that she needed to cover her nose; once again she objected but complied. Only the First Officer (FO) used the lavatory and in that short time I had to ask her at least 4 times to cover her nose. She was so rude and resistant. I finally told her that I wouldn't stand guard if she didn't keep her mask on. The FO came out of the lavatory; I explained to the FO what was going on; the woman saw me talking to the FO and put her mask over her nose. FA A finally gave the father a warning. Other than the mom and Grandpa this family was seldom; the 2 year old Child never did wear a mask; in compliance with our Mask policy. The child was 2 years that is why the father purchased a seat. Both parents lied about the age of the child when they found out the child was required to wear a mask. Which then required us to move the child from X4.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.