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Aircraft technician suggests a link between aircraft cleaning and windshield damage.
| Attributes | |
| ACN | 1763408 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Technician |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
I am suggesting that an investigation is launched into the possibility of contract aircraft cleaners unknowingly scratching aircraft windshields while performing their duties. After thinking more about the tech ops update and a recent cbt (computer based training) on 737 windshield scratching I wonder if the uptick in B737 windshield replacements is from non-certificated individuals inadvertently imposing damage to the windshields. I am not sure what method the cleaners use; what cleaning agents; what type of cloth; etc. Do the materials conform to the boeing maintenance manual? Not pointing a finger here; but just thinking that we may have an opportunity to reduce inadvertent damage to the windshields here if we initiate a change management process. Again; the cleaners are just doing what they believe is their job; but it may have been an oversight that we (company) requested them to clean the windshields; or didn't realize that they were cleaning the aircraft windshields; potentially using a damaging process; chemical or consumable item (rags; paper towels; etc.).
Original NASA ASRS Text
Title: Aircraft Technician suggests a link between aircraft cleaning and windshield damage.
Narrative: I am suggesting that an investigation is launched into the possibility of contract aircraft cleaners unknowingly scratching aircraft windshields while performing their duties. After thinking more about the Tech Ops Update and a recent CBT (Computer Based Training) on 737 Windshield scratching I wonder if the uptick in B737 windshield replacements is from non-certificated individuals inadvertently imposing damage to the windshields. I am not sure what method the cleaners use; what cleaning agents; what type of cloth; etc. Do the materials conform to the Boeing Maintenance Manual? Not pointing a finger here; but just thinking that we may have an opportunity to reduce inadvertent damage to the windshields here if we initiate a change management process. Again; the cleaners are just doing what they believe is their job; but it may have been an oversight that we (company) requested them to clean the windshields; or didn't realize that they were cleaning the aircraft windshields; potentially using a damaging process; chemical or consumable item (rags; paper towels; etc.).
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.