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Flight attendant reported a passenger was removed from the flight due to non-compliance with face mask policy.
| Attributes | |
| ACN | 1763404 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger X was wearing a face shield without a mask. I noticed during boarding process. I informed him policy is to wear a face mask over his nose and mouth as well. He said for me to stop talking to him and go away. He said he had a condition. He repeated; that he wanted me to go away and stop talking to [him]. I asked him if he had talked to an agent? He said there was no one to talk to at the gate. I offered for him to talk to a gate agent. He again said for me to go away and did not want to talk to me. He appeared to be pulling a mask out of his bag; as I was offering to go get one for him. The flight attendant C came and [offered] some masks. He told her to go away. Next time I was in the aisle about 10 minutes later; he had the mask on but below his nose and mouth. I asked him to make sure he had his mask pulled up; he was hostile and said he was not going to speak to me. Told me to 'go away; I'm not talking to you.' I informed the a flight attendant; she informed the ca. They decided to remove the passenger. An employee flying in row xx witnessed the exchange. He was not in compliance and a safety hazard to other passengers and crew for covid-19.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was removed from the flight due to non-compliance with face mask policy.
Narrative: Passenger X was wearing a face shield without a mask. I noticed during boarding process. I informed him policy is to wear a face mask over his nose and mouth as well. He said for me to stop talking to him and go away. He said he had a condition. He repeated; that he wanted me to go away and stop talking to [him]. I asked him if he had talked to an agent? He said there was no one to talk to at the gate. I offered for him to talk to a gate agent. He again said for me to go away and did not want to talk to me. He appeared to be pulling a mask out of his bag; as I was offering to go get one for him. The FA C came and [offered] some masks. He told her to go away. Next time I was in the aisle about 10 minutes later; he had the mask on but below his nose and mouth. I asked him to make sure he had his mask pulled up; he was hostile and said he was not going to speak to me. Told me to 'Go away; I'm not talking to you.' I informed the A FA; she informed the CA. They decided to remove the passenger. An employee flying in Row XX witnessed the exchange. He was not in compliance and a safety hazard to other passengers and crew for COVID-19.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.