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Flight attendant reported a passenger did not comply with face mask policy.
| Attributes | |
| ACN | 1763397 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 1201-1800 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
The passenger in seat X1 kept pulling his mask down; he did comply but kept doing it. He was also agitated when we told him we needed his mask to cover his nose and mouth. We were kind about it too. At one point he claimed to have a health condition. It did not say anything in the paper work of mask/face covering exemptions. I informed the other flight attendant and she agreed to let the flight deck know. The flight deck asked if he had been verbally aggressive towards us. He had not. The flight deck had a [csr] meet the plane. We talked to [csr] because the passenger told them we were rude and we were not. [Csr] told us we handled it perfectly.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger did not comply with face mask policy.
Narrative: The passenger in seat X1 kept pulling his mask down; he did comply but kept doing it. He was also agitated when we told him we needed his mask to cover his nose and mouth. We were kind about it too. At one point he claimed to have a health condition. It did not say anything in the paper work of mask/face covering exemptions. I informed the other Flight Attendant and she agreed to let the flight deck know. The flight deck asked if he had been verbally aggressive towards us. He had not. The flight deck had a [CSR] meet the plane. We talked to [CSR] because the passenger told them we were rude and we were not. [CSR] told us we handled it perfectly.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.