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Flight attendant reported a passenger was removed from the flight for non-compliance with face mask policy.
| Attributes | |
| ACN | 1761160 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger [in] seat XX1 was removed. Asked passenger to lift mask above nose during boarding process. While doing demo noticed mask still below nose. After demo once again asked to put mask above bridge of nose. Passenger nodded yes. He lifted mask above nose; as I walked away I turned back and he took mask off nose. I returned and asked him again to wear mask above nose. At this point I informed crew of problem with passenger. I walked back to passenger and told him this will be your final notice about our policy wearing masks. I went back up front told crew what happened and we decided to have him removed. Flight attendant a called captain who returned plane back to gate. As passenger was being deplaned he said; 'my mask won't stay up because it is too loose.' I replied; 'you could have tightened it or ask for one from us.'
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was removed from the flight for non-compliance with face mask policy.
Narrative: Passenger [in] seat XX1 was removed. Asked passenger to lift mask above nose during boarding process. While doing demo noticed mask still below nose. After demo once again asked to put mask above bridge of nose. Passenger nodded yes. He lifted mask above nose; as I walked away I turned back and he took mask off nose. I returned and asked him again to wear mask above nose. At this point I informed crew of problem with passenger. I walked back to passenger and told him this will be your final notice about our policy wearing masks. I went back up front told crew what happened and we decided to have him removed. FA A called Captain who returned plane back to gate. As passenger was being deplaned he said; 'My mask won't stay up because it is too loose.' I replied; 'You could have tightened it or ask for one from us.'
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.