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Flight attendant reported two passenger were removed from flight due to non-compliance with face mask policy and insulting a flight attendant.
| Attributes | |
| ACN | 1761371 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying Captain |
| Experience | Flight Crew Last 90 Days 41 Flight Crew Total 14910 Flight Crew Type 14910 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Flight attendants said passengers in seats xx 1 and 2 would not keep their masks on. We called customer service. After a discussion; the flight attendants and customer service said they were ok to leave the passengers on board and closed the cabin door. Once the door was closed; the passengers insulted one of the flight attendants. The flight attendants said they wanted the 2 passengers removed. Customer service came on board again and the passengers deplaned peacefully.
Original NASA ASRS Text
Title: Flight Attendant reported two passenger were removed from flight due to non-compliance with face mask policy and insulting a flight attendant.
Narrative: Flight attendants said passengers in seats XX 1 and 2 would not keep their masks on. We called customer service. After a discussion; the flight attendants and customer service said they were OK to leave the passengers on board and closed the cabin door. Once the door was closed; the passengers insulted one of the flight attendants. The flight attendants said they wanted the 2 passengers removed. Customer service came on board again and the passengers deplaned peacefully.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.