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Customer service representative reported covid-19 issues relating to agents in the terminal at check in.
| Attributes | |
| ACN | 1764855 |
| Time | |
| Date | 202010 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
During xpm check-in there is no social distancing between passengers. There is no space for agents to move about kiosks to assist passenger check-in without tripping over passenger's bags that are everywhere in walkway and between kiosks. Security line is very long and agents and passengers have difficulty making way to kiosks. Passengers touch agents and pull them over to help them even though an agent is working with another passenger.
Original NASA ASRS Text
Title: Customer Service Representative reported COVID-19 issues relating to agents in the terminal at check in.
Narrative: During Xpm check-in there is no social distancing between passengers. There is no space for agents to move about kiosks to assist passenger check-in without tripping over passenger's bags that are everywhere in walkway and between kiosks. Security line is very long and agents and passengers have difficulty making way to kiosks. Passengers touch agents and pull them over to help them even though an agent is working with another passenger.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.