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An air carrier pilot reports that ord ground control was difficult to understand because of the controller's rate of speech. He also states that the commercially supplied airport page does not show a 'runway 9L extension' that was given to him by the controller.
| Attributes | |
| ACN | 225686 |
| Time | |
| Date | 199211 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : ord |
| State Reference | IL |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Large Transport, Low Wing, 2 Turbojet Eng |
| Navigation In Use | Other Other |
| Flight Phase | ground other : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : instrument pilot : cfi pilot : commercial pilot : flight engineer pilot : atp |
| Experience | flight time last 90 days : 150 flight time total : 8000 flight time type : 500 |
| ASRS Report | 225686 |
| Person 2 | |
| Affiliation | government : faa |
| Function | controller : ground |
| Qualification | controller : non radar |
| Events | |
| Anomaly | non adherence : clearance other anomaly other |
| Independent Detector | other controllera other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Primary Problem | Flight Crew Human Performance |
| Air Traffic Incident | Pilot Deviation |
| Situations | |
| ATC Facility | procedure or policy : unspecified |
| Publication | Unspecified |
Narrative:
When ord ground control issued his instructions to taxi (at rate that was incomprehensible) he told us to follow an large transport. We saw one off to our left and proceeded to taxi. He then called and told us to follow the large transport behind the outbound widebody transport. We did and then missed the taxiway T-3 (part of the original instructions). Then we asked for and received new taxi instructions that included taxi via 9L extension. On our airport diagrams, there is no such depicted taxiway. They were off course, were too busy to bother with such a minor matter. The frequency is too congested, instructions are too complex and finally the ord taxi chart is too inaccurate! Please forward this complaint to the appropriate people before yet another taxi incident occurs at ord. By the way, the controller never advised us that anything out of the normal occurred during our taxi for takeoff.
Original NASA ASRS Text
Title: AN ACR PLT RPTS THAT ORD GND CTL WAS DIFFICULT TO UNDERSTAND BECAUSE OF THE CTLR'S RATE OF SPEECH. HE ALSO STATES THAT THE COMMERCIALLY SUPPLIED ARPT PAGE DOES NOT SHOW A 'RWY 9L EXTENSION' THAT WAS GIVEN TO HIM BY THE CTLR.
Narrative: WHEN ORD GND CTL ISSUED HIS INSTRUCTIONS TO TAXI (AT RATE THAT WAS INCOMPREHENSIBLE) HE TOLD US TO FOLLOW AN LGT. WE SAW ONE OFF TO OUR L AND PROCEEDED TO TAXI. HE THEN CALLED AND TOLD US TO FOLLOW THE LGT BEHIND THE OUTBOUND WDB. WE DID AND THEN MISSED THE TAXIWAY T-3 (PART OF THE ORIGINAL INSTRUCTIONS). THEN WE ASKED FOR AND RECEIVED NEW TAXI INSTRUCTIONS THAT INCLUDED TAXI VIA 9L EXTENSION. ON OUR ARPT DIAGRAMS, THERE IS NO SUCH DEPICTED TXWY. THEY WERE OFF COURSE, WERE TOO BUSY TO BOTHER WITH SUCH A MINOR MATTER. THE FREQ IS TOO CONGESTED, INSTRUCTIONS ARE TOO COMPLEX AND FINALLY THE ORD TAXI CHART IS TOO INACCURATE! PLEASE FORWARD THIS COMPLAINT TO THE APPROPRIATE PEOPLE BEFORE YET ANOTHER TAXI INCIDENT OCCURS AT ORD. BY THE WAY, THE CTLR NEVER ADVISED US THAT ANYTHING OUT OF THE NORMAL OCCURRED DURING OUR TAXI FOR TKOF.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.