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|
Attributes | |
ACN | 234179 |
Time | |
Date | 199302 |
Day | Thu |
Local Time Of Day | 1201 To 1800 |
Place | |
Locale Reference | atc facility : sav |
State Reference | GA |
Altitude | msl bound lower : 35000 msl bound upper : 35000 |
Environment | |
Flight Conditions | VMC |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | artcc : ztl |
Operator | common carrier : air carrier |
Make Model Name | Large Transport, Low Wing, 2 Turbojet Eng |
Navigation In Use | Other Other |
Flight Phase | cruise other |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight crew : captain oversight : pic |
Qualification | pilot : flight engineer pilot : atp |
Experience | flight time last 90 days : 200 flight time total : 17000 flight time type : 1900 |
ASRS Report | 234179 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight crew : first officer |
Qualification | pilot : atp |
Events | |
Anomaly | aircraft equipment problem : less severe other anomaly other |
Independent Detector | aircraft equipment other aircraft equipment : unspecified other flight crewa other other : unspecified |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Primary Problem | Aircraft |
Air Traffic Incident | other |
Narrative:
Shortly after reaching cruise altitude, the first flight attendant notified me that 2 deadheading flight attendants and a passenger were having a verbal confrontation, and that they were also uncooperative with the flight attendants working the trip. I requested (through the first flight attendant) that both deadheading flight attendants meet with me in the forward galley. I told them that I expected them to be courteous to the revenue passenger and the working flight attendants. I concurred with the working flight attendant's wish that a supervisor meet the flight and requested the same through dispatch. I discussed my involvement with events with a supervisor after arriving at the gate at dulles. This flight was dispatched with a deferred inoperative ACARS, TCASII failed shortly after takeoff and we had recurring leading edge flaps disagree, leading edge flaps asymmetrical, and trailing edge flaps warnings with EICAS and aural warnings. This required slowing below flap extend speed, notifying ATC, and completing 3 irregular procedures besides conferring with dispatch and maintenance. Along with a cabin disturbance requiring my absence from the cockpit, this was pushing the 2-MAN crew concept to the limits of the envelope.
Original NASA ASRS Text
Title: FLC HAD NUMEROUS EQUIP PROBS IN ADDITION TO CABIN DISTURBANCE INVOLVING DEADHEADING FLT ATTENDANTS.
Narrative: SHORTLY AFTER REACHING CRUISE ALT, THE FIRST FLT ATTENDANT NOTIFIED ME THAT 2 DEADHEADING FLT ATTENDANTS AND A PAX WERE HAVING A VERBAL CONFRONTATION, AND THAT THEY WERE ALSO UNCOOPERATIVE WITH THE FLT ATTENDANTS WORKING THE TRIP. I REQUESTED (THROUGH THE FIRST FLT ATTENDANT) THAT BOTH DEADHEADING FLT ATTENDANTS MEET WITH ME IN THE FORWARD GALLEY. I TOLD THEM THAT I EXPECTED THEM TO BE COURTEOUS TO THE REVENUE PAX AND THE WORKING FLT ATTENDANTS. I CONCURRED WITH THE WORKING FLT ATTENDANT'S WISH THAT A SUPVR MEET THE FLT AND REQUESTED THE SAME THROUGH DISPATCH. I DISCUSSED MY INVOLVEMENT WITH EVENTS WITH A SUPVR AFTER ARRIVING AT THE GATE AT DULLES. THIS FLT WAS DISPATCHED WITH A DEFERRED INOP ACARS, TCASII FAILED SHORTLY AFTER TKOF AND WE HAD RECURRING LEADING EDGE FLAPS DISAGREE, LEADING EDGE FLAPS ASYMMETRICAL, AND TRAILING EDGE FLAPS WARNINGS WITH EICAS AND AURAL WARNINGS. THIS REQUIRED SLOWING BELOW FLAP EXTEND SPD, NOTIFYING ATC, AND COMPLETING 3 IRREGULAR PROCS BESIDES CONFERRING WITH DISPATCH AND MAINT. ALONG WITH A CABIN DISTURBANCE REQUIRING MY ABSENCE FROM THE COCKPIT, THIS WAS PUSHING THE 2-MAN CREW CONCEPT TO THE LIMITS OF THE ENVELOPE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.