Narrative:

Airlines was observed training (unlicensed) customer service personnel from various outstations to perform oil service on aircraft. A very unsafe practice to start and continue. Normally the work is performed by licensed a&P's from company or contract labor organizations. Anything is considered to save money.

Google
 

Original NASA ASRS Text

Title: RPTR FEARS THAT UNLICENSED PERSONNEL ADDING OIL TO ACR ACFT ENGS IS ILLEGAL.

Narrative: AIRLINES WAS OBSERVED TRAINING (UNLICENSED) CUSTOMER SVC PERSONNEL FROM VARIOUS OUTSTATIONS TO PERFORM OIL SVC ON ACFT. A VERY UNSAFE PRACTICE TO START AND CONTINUE. NORMALLY THE WORK IS PERFORMED BY LICENSED A&P'S FROM COMPANY OR CONTRACT LABOR ORGANIZATIONS. ANYTHING IS CONSIDERED TO SAVE MONEY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.