Narrative:

The 'crash' phone located in the tower with connections to the airport fire station and volusia county airport operations has been OTS for at least 6 months with no estimate of a repair time. I consider this a safety problem in the aspect of when there is an aircraft mishap, seconds are critical for the survival of personnel and saving of equipment. At present time notification is via a speed dial on the telephone system, a conventional type phone with no facility wide alert system. This means that critical time is lost answering the system, notifying fire personnel (this may also include waking the personnel up) and responding. The broken system had a facility wide speaker system that was activated the moment the tower picked up the 'crash' phone. Information regarding the emergency was passed instantly to all personnel while they readied themselves for the response. Local efforts to have this system repaired have gone nowhere. This system is maintained by the volusia county aviation department. Callback conversation with reporter revealed the following information: reporter stated the emergency phone (crash phone) was repaired 2 weeks after the reporter informed facility management an ASRS report was filed. Reporter also stated facility management chewed the reporter out for filing a report.

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Original NASA ASRS Text

Title: FACILITY EMER PHONE (CRASH PHONE) OTS FOR 6 MONTHS.

Narrative: THE 'CRASH' PHONE LOCATED IN THE TWR WITH CONNECTIONS TO THE ARPT FIRE STATION AND VOLUSIA COUNTY ARPT OPS HAS BEEN OTS FOR AT LEAST 6 MONTHS WITH NO ESTIMATE OF A REPAIR TIME. I CONSIDER THIS A SAFETY PROB IN THE ASPECT OF WHEN THERE IS AN ACFT MISHAP, SECONDS ARE CRITICAL FOR THE SURVIVAL OF PERSONNEL AND SAVING OF EQUIP. AT PRESENT TIME NOTIFICATION IS VIA A SPD DIAL ON THE TELEPHONE SYS, A CONVENTIONAL TYPE PHONE WITH NO FACILITY WIDE ALERT SYS. THIS MEANS THAT CRITICAL TIME IS LOST ANSWERING THE SYS, NOTIFYING FIRE PERSONNEL (THIS MAY ALSO INCLUDE WAKING THE PERSONNEL UP) AND RESPONDING. THE BROKEN SYS HAD A FACILITY WIDE SPEAKER SYS THAT WAS ACTIVATED THE MOMENT THE TWR PICKED UP THE 'CRASH' PHONE. INFO REGARDING THE EMER WAS PASSED INSTANTLY TO ALL PERSONNEL WHILE THEY READIED THEMSELVES FOR THE RESPONSE. LCL EFFORTS TO HAVE THIS SYS REPAIRED HAVE GONE NOWHERE. THIS SYS IS MAINTAINED BY THE VOLUSIA COUNTY AVIATION DEPT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATED THE EMER PHONE (CRASH PHONE) WAS REPAIRED 2 WEEKS AFTER THE RPTR INFORMED FACILITY MGMNT AN ASRS RPT WAS FILED. RPTR ALSO STATED FACILITY MGMNT CHEWED THE RPTR OUT FOR FILING A RPT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.