Narrative:

We landed hard and I heard a loud noise. We started going down the runway very fast and shaking. When we finally came to a stop there was smoke in the cabin. We got a remain seated signal from the pilots. Because my area of responsibility was the window exits, I immediately jumped up and proceeded to the window exits while yelling 'remain seated.' 3 of the 4 window exits were already open. We then got an 'easy victor, easy victor' signal from the pilots. I told the man sitting in the unopened exit to 'open that exit!' I then shouted 'unfasten your seat belts and get out, leave everything, hold those people back, come this way, step through foot first, slide off the back of the wing, and run away from the plane.' we managed to evacuate/evacuation very fast and orderly. No one suffered any injuries. Callback conversation with reporter revealed the following information: reporter states that the flight crew's fast approach combined with failure to follow hydraulic system procedures led to the DC9-30's gear up landing. After the aircraft came to a stop on the runway, reporter (B flight attendant, aft jumpseat position) saw the first flight attendant open the cockpit door to tell the flight crew that there was smoke in the cabin. It was becoming hard to breathe and a white, hazy smoke was filling the cabin. Reporter could see that the flight crew was ok and she waited for the 'easy victor' evacuate/evacuation signal (about 30 seconds). Some of the problems encountered in the evacuate/evacuation were the C flight attendant's struggle with a passenger who grabbed the plug exit (it became tangled in the exit strap making the exit unusable), window exits remaining inside the aircraft where passenger tripped over them, and passenger attempts to take their carry-on bags off the aircraft. Also, the cockpit crew told the lead flight attendant to only open the main cabin door, so no attempt was made to open the galley door. Reporter states that the delay on the evacuate/evacuation signal gave her the time to get to the window exits before the passenger started moving, but that she wanted to get the aircraft evacuate/evacuationed and was concerned about an evacuate/evacuation with the engines running. Supplemental information from acn 329343: I was the first flight attendant on flight from dca-iah. The captain chimed the bell for initial descent approximately 20 mins out. I made the PA to fasten seat belts and remain seated. 10 mins later he chimed the bells for final descent. I made the PA to bring all seatbacks and tray tables up, etc. I also made the PA to turn off all portable electronic devices. Then about 3 mins out the captain told the 3 flight attendants to be seated. We all buckled in to our jumpseats. Approximately 20 seconds prior to landing, I heard the computer voice say 'pull up' 3 times. I thought this was unusual due to the aircraft being so close to landing. The aircraft touched down, it felt like a tire had blown. Then it felt as if the nose gear had collapsed. It became much rougher as the aircraft continued to slide down the runway. I assumed the main gear, at that moment, had also collapsed. The aircraft finally came to a stop in the dirt. I heard the captain say on the PA, 'remain seated.' I looked down the aisle, saw smoke, then told the cockpit there was smoke in the cabin. I attempted to speak on the PA, but it did not work. I got up to get the megaphone, the captain then said, 'easy victor' twice, then 'evacuate/evacuation out the main cabin door.' I went to the main cabin door, and opened the door, the slide did not inflate. I pulled the inflation handle and 1-2 seconds later the slide inflated. Surprisingly, no passenger were eagerly waiting behind me to storm out the door. I tried the PA again, it worked. I began with 'come this way, slide, run away from the plane.' I noticed passenger were bringing all their bags. I told them to leave everything and get off the plane -- now. Callback conversation with reporter revealed the following information: during the debriefin G reporter gathered that this had been the first officer's leg and that the first officer had stated to the captain, 4 times while on the approach, that they were too fast (flaps were not set appropriately), that they needed to correct this problem, and that they needed to go around. As his assertions continued to be ignored, the first officer then told the captain, 'ok do you want this landing?' the captain then took the landing. This reporter also states that she was never able to speak with the flight crew again, because the FAA 'pulled' their certificates and they are no longer with the company. Reporter adds that the aircraft had landed on its belly and the flight crew apparently failed to activate something hydraulically in the cockpit. Reporter mentioned some of the unanticipated problems that she encountered during the evacuate/evacuation -- she had assumed that the galley door was unusable since the captain had given the PA to evacuate/evacuation through the main cabin door, but the galley door was later determined, indeed, to have been usable. She was caught unaware, when the slide inflation handle came off in her hand and there was a delay before the slide began to inflate. Passenger kept trying to take their bags out of the overhead bins and she was assisted by a uniformed commuting flight attendant who yelled, 'do you want your life, or do you want these bags?'

Google
 

Original NASA ASRS Text

Title: A DC9-30 WAS LANDED GEAR UP. 2 OF THE RPTING FLT ATTENDANTS INDICATED THAT THE FAILURE TO EXTEND THE GEAR WAS RELATED TO THE FLC'S FAST APCH AND POSSIBLE PLT INACTION REGARDING THE HYD SYS AND GEAR EXTENSION VERIFICATION. EMER. NO WARNING. ACFT EVACED.

Narrative: WE LANDED HARD AND I HEARD A LOUD NOISE. WE STARTED GOING DOWN THE RWY VERY FAST AND SHAKING. WHEN WE FINALLY CAME TO A STOP THERE WAS SMOKE IN THE CABIN. WE GOT A REMAIN SEATED SIGNAL FROM THE PLTS. BECAUSE MY AREA OF RESPONSIBILITY WAS THE WINDOW EXITS, I IMMEDIATELY JUMPED UP AND PROCEEDED TO THE WINDOW EXITS WHILE YELLING 'REMAIN SEATED.' 3 OF THE 4 WINDOW EXITS WERE ALREADY OPEN. WE THEN GOT AN 'EASY VICTOR, EASY VICTOR' SIGNAL FROM THE PLTS. I TOLD THE MAN SITTING IN THE UNOPENED EXIT TO 'OPEN THAT EXIT!' I THEN SHOUTED 'UNFASTEN YOUR SEAT BELTS AND GET OUT, LEAVE EVERYTHING, HOLD THOSE PEOPLE BACK, COME THIS WAY, STEP THROUGH FOOT FIRST, SLIDE OFF THE BACK OF THE WING, AND RUN AWAY FROM THE PLANE.' WE MANAGED TO EVAC VERY FAST AND ORDERLY. NO ONE SUFFERED ANY INJURIES. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT THE FLC'S FAST APCH COMBINED WITH FAILURE TO FOLLOW HYD SYS PROCS LED TO THE DC9-30'S GEAR UP LNDG. AFTER THE ACFT CAME TO A STOP ON THE RWY, RPTR (B FLT ATTENDANT, AFT JUMPSEAT POS) SAW THE FIRST FLT ATTENDANT OPEN THE COCKPIT DOOR TO TELL THE FLC THAT THERE WAS SMOKE IN THE CABIN. IT WAS BECOMING HARD TO BREATHE AND A WHITE, HAZY SMOKE WAS FILLING THE CABIN. RPTR COULD SEE THAT THE FLC WAS OK AND SHE WAITED FOR THE 'EASY VICTOR' EVAC SIGNAL (ABOUT 30 SECONDS). SOME OF THE PROBS ENCOUNTERED IN THE EVAC WERE THE C FLT ATTENDANT'S STRUGGLE WITH A PAX WHO GRABBED THE PLUG EXIT (IT BECAME TANGLED IN THE EXIT STRAP MAKING THE EXIT UNUSABLE), WINDOW EXITS REMAINING INSIDE THE ACFT WHERE PAX TRIPPED OVER THEM, AND PAX ATTEMPTS TO TAKE THEIR CARRY-ON BAGS OFF THE ACFT. ALSO, THE COCKPIT CREW TOLD THE LEAD FLT ATTENDANT TO ONLY OPEN THE MAIN CABIN DOOR, SO NO ATTEMPT WAS MADE TO OPEN THE GALLEY DOOR. RPTR STATES THAT THE DELAY ON THE EVAC SIGNAL GAVE HER THE TIME TO GET TO THE WINDOW EXITS BEFORE THE PAX STARTED MOVING, BUT THAT SHE WANTED TO GET THE ACFT EVACED AND WAS CONCERNED ABOUT AN EVAC WITH THE ENGS RUNNING. SUPPLEMENTAL INFO FROM ACN 329343: I WAS THE FIRST FLT ATTENDANT ON FLT FROM DCA-IAH. THE CAPT CHIMED THE BELL FOR INITIAL DSCNT APPROX 20 MINS OUT. I MADE THE PA TO FASTEN SEAT BELTS AND REMAIN SEATED. 10 MINS LATER HE CHIMED THE BELLS FOR FINAL DSCNT. I MADE THE PA TO BRING ALL SEATBACKS AND TRAY TABLES UP, ETC. I ALSO MADE THE PA TO TURN OFF ALL PORTABLE ELECTRONIC DEVICES. THEN ABOUT 3 MINS OUT THE CAPT TOLD THE 3 FLT ATTENDANTS TO BE SEATED. WE ALL BUCKLED IN TO OUR JUMPSEATS. APPROX 20 SECONDS PRIOR TO LNDG, I HEARD THE COMPUTER VOICE SAY 'PULL UP' 3 TIMES. I THOUGHT THIS WAS UNUSUAL DUE TO THE ACFT BEING SO CLOSE TO LNDG. THE ACFT TOUCHED DOWN, IT FELT LIKE A TIRE HAD BLOWN. THEN IT FELT AS IF THE NOSE GEAR HAD COLLAPSED. IT BECAME MUCH ROUGHER AS THE ACFT CONTINUED TO SLIDE DOWN THE RWY. I ASSUMED THE MAIN GEAR, AT THAT MOMENT, HAD ALSO COLLAPSED. THE ACFT FINALLY CAME TO A STOP IN THE DIRT. I HEARD THE CAPT SAY ON THE PA, 'REMAIN SEATED.' I LOOKED DOWN THE AISLE, SAW SMOKE, THEN TOLD THE COCKPIT THERE WAS SMOKE IN THE CABIN. I ATTEMPTED TO SPEAK ON THE PA, BUT IT DID NOT WORK. I GOT UP TO GET THE MEGAPHONE, THE CAPT THEN SAID, 'EASY VICTOR' TWICE, THEN 'EVAC OUT THE MAIN CABIN DOOR.' I WENT TO THE MAIN CABIN DOOR, AND OPENED THE DOOR, THE SLIDE DID NOT INFLATE. I PULLED THE INFLATION HANDLE AND 1-2 SECONDS LATER THE SLIDE INFLATED. SURPRISINGLY, NO PAX WERE EAGERLY WAITING BEHIND ME TO STORM OUT THE DOOR. I TRIED THE PA AGAIN, IT WORKED. I BEGAN WITH 'COME THIS WAY, SLIDE, RUN AWAY FROM THE PLANE.' I NOTICED PAX WERE BRINGING ALL THEIR BAGS. I TOLD THEM TO LEAVE EVERYTHING AND GET OFF THE PLANE -- NOW. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: DURING THE DEBRIEFIN G RPTR GATHERED THAT THIS HAD BEEN THE FO'S LEG AND THAT THE FO HAD STATED TO THE CAPT, 4 TIMES WHILE ON THE APCH, THAT THEY WERE TOO FAST (FLAPS WERE NOT SET APPROPRIATELY), THAT THEY NEEDED TO CORRECT THIS PROB, AND THAT THEY NEEDED TO GAR. AS HIS ASSERTIONS CONTINUED TO BE IGNORED, THE FO THEN TOLD THE CAPT, 'OK DO YOU WANT THIS LNDG?' THE CAPT THEN TOOK THE LNDG. THIS RPTR ALSO STATES THAT SHE WAS NEVER ABLE TO SPEAK WITH THE FLC AGAIN, BECAUSE THE FAA 'PULLED' THEIR CERTIFICATES AND THEY ARE NO LONGER WITH THE COMPANY. RPTR ADDS THAT THE ACFT HAD LANDED ON ITS BELLY AND THE FLC APPARENTLY FAILED TO ACTIVATE SOMETHING HYDRAULICALLY IN THE COCKPIT. RPTR MENTIONED SOME OF THE UNANTICIPATED PROBS THAT SHE ENCOUNTERED DURING THE EVAC -- SHE HAD ASSUMED THAT THE GALLEY DOOR WAS UNUSABLE SINCE THE CAPT HAD GIVEN THE PA TO EVAC THROUGH THE MAIN CABIN DOOR, BUT THE GALLEY DOOR WAS LATER DETERMINED, INDEED, TO HAVE BEEN USABLE. SHE WAS CAUGHT UNAWARE, WHEN THE SLIDE INFLATION HANDLE CAME OFF IN HER HAND AND THERE WAS A DELAY BEFORE THE SLIDE BEGAN TO INFLATE. PAX KEPT TRYING TO TAKE THEIR BAGS OUT OF THE OVERHEAD BINS AND SHE WAS ASSISTED BY A UNIFORMED COMMUTING FLT ATTENDANT WHO YELLED, 'DO YOU WANT YOUR LIFE, OR DO YOU WANT THESE BAGS?'

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.