Narrative:

Flight (special service) day-clt. Center cleared us direct to clt at about flm, frequency change. New controller gave us a crossing restr at shine, first officer's leg. He put shine and the crossing restr at shine in the FMC while I advised center that we had previously been cleared to and were proceeding to clt. He came back with a crossing restr at 40 mi northwest of clt. I read it back. First officer took shine and that restr out of the FMC and built the 40 NM fix and restr into the FMC. I then went off frequency to VHF #2 to get clt ATIS. As we were leveling at 11000 ft, center asked us our altitude and I responded 11000 ft. Center advised us we had only been cleared to 13000 ft. Don't know if I had previously read back 13000 ft or not. The shine arrival to clt has an 11000 ft crossing restr at shine for south operations. Confusion may have occurred from programming shine at 11000 ft in the FMC and then taking it out and building the 40 DME fix and programming 11000 ft there also. Supplemental information from acn 342640: controller came back 'did you not recall I changed your crossing to 13000 ft?' if we were reclred to cross 40 NM clt at 13000 ft instead of 11000 ft, I never heard it.

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Original NASA ASRS Text

Title: FO, PF, PROGRAMMING FMC FOR XING AT SHINE 11000 FT. HAD BEEN CLRED DIRECT CLT. CLRED CROSS 40 NM CLT. ALT CHANGED 13000 FT NOT COPIED BY FLC, DSNDED TO 11000 FT.

Narrative: FLT (SPECIAL SERVICE) DAY-CLT. CTR CLRED US DIRECT TO CLT AT ABOUT FLM, FREQ CHANGE. NEW CTLR GAVE US A XING RESTR AT SHINE, FO'S LEG. HE PUT SHINE AND THE XING RESTR AT SHINE IN THE FMC WHILE I ADVISED CTR THAT WE HAD PREVIOUSLY BEEN CLRED TO AND WERE PROCEEDING TO CLT. HE CAME BACK WITH A XING RESTR AT 40 MI NW OF CLT. I READ IT BACK. FO TOOK SHINE AND THAT RESTR OUT OF THE FMC AND BUILT THE 40 NM FIX AND RESTR INTO THE FMC. I THEN WENT OFF FREQ TO VHF #2 TO GET CLT ATIS. AS WE WERE LEVELING AT 11000 FT, CTR ASKED US OUR ALT AND I RESPONDED 11000 FT. CTR ADVISED US WE HAD ONLY BEEN CLRED TO 13000 FT. DON'T KNOW IF I HAD PREVIOUSLY READ BACK 13000 FT OR NOT. THE SHINE ARR TO CLT HAS AN 11000 FT XING RESTR AT SHINE FOR S OPS. CONFUSION MAY HAVE OCCURRED FROM PROGRAMMING SHINE AT 11000 FT IN THE FMC AND THEN TAKING IT OUT AND BUILDING THE 40 DME FIX AND PROGRAMMING 11000 FT THERE ALSO. SUPPLEMENTAL INFO FROM ACN 342640: CTLR CAME BACK 'DID YOU NOT RECALL I CHANGED YOUR XING TO 13000 FT?' IF WE WERE RECLRED TO CROSS 40 NM CLT AT 13000 FT INSTEAD OF 11000 FT, I NEVER HEARD IT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.