Narrative:

Ramp control advised us our gate was occupied and to go to the ball park (hold area). We informed ewr ground that we needed to hold. He instructed us to taxi via taxiway a and hold short of taxiway rg which we did. When stopped I made a PA that we couldn't get to our gate. A passenger got up to use the lavatory which meant we couldn't taxi. At this time ewr ground told us to taxi to the ball park. The first officer told him we couldn't due to the lavatory person. Then the flight attendant told us 2 more got up to use the lavatory. I made a PA to have everyone situation down so we could taxi and I was informed that the 2 in the lavatory didn't speak english. When we were ready to taxi, ramp called and said to taxi into another gate. When we informed ewr ground of this, he told us to hold and later cleared us to the gate, but wanted us to call the tower. When I called the supervisor he said we didn't say we had folks up and the controller said we refused to taxi so we would avoid the ball park. He said he would replay the tape and see if they would pursue it. Utterly ridiculous to think we would do that. Supplemental information from acn 343530: we held there for about 8 mins, then ground instructed us to taxi to the holding area. At that time, the cabin crew informed us passenger had got up to go to the bathroom. We informed ground of this. He said (twice) I need you to move now! The captain then informed ground of situation.

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Original NASA ASRS Text

Title: FLC RPT OF GND CTLR BEHAVIOR AGGRESSION AFTER PIC COULD NOT COMPLY WITH CTLR'S TAXI CLRNC ACCOUNT NON ENGLISH SPEAKING PAX IN THE LAVATORY.

Narrative: RAMP CTL ADVISED US OUR GATE WAS OCCUPIED AND TO GO TO THE BALL PARK (HOLD AREA). WE INFORMED EWR GND THAT WE NEEDED TO HOLD. HE INSTRUCTED US TO TAXI VIA TXWY A AND HOLD SHORT OF TXWY RG WHICH WE DID. WHEN STOPPED I MADE A PA THAT WE COULDN'T GET TO OUR GATE. A PAX GOT UP TO USE THE LAVATORY WHICH MEANT WE COULDN'T TAXI. AT THIS TIME EWR GND TOLD US TO TAXI TO THE BALL PARK. THE FO TOLD HIM WE COULDN'T DUE TO THE LAVATORY PERSON. THEN THE FLT ATTENDANT TOLD US 2 MORE GOT UP TO USE THE LAVATORY. I MADE A PA TO HAVE EVERYONE SIT DOWN SO WE COULD TAXI AND I WAS INFORMED THAT THE 2 IN THE LAVATORY DIDN'T SPEAK ENGLISH. WHEN WE WERE READY TO TAXI, RAMP CALLED AND SAID TO TAXI INTO ANOTHER GATE. WHEN WE INFORMED EWR GND OF THIS, HE TOLD US TO HOLD AND LATER CLRED US TO THE GATE, BUT WANTED US TO CALL THE TWR. WHEN I CALLED THE SUPVR HE SAID WE DIDN'T SAY WE HAD FOLKS UP AND THE CTLR SAID WE REFUSED TO TAXI SO WE WOULD AVOID THE BALL PARK. HE SAID HE WOULD REPLAY THE TAPE AND SEE IF THEY WOULD PURSUE IT. UTTERLY RIDICULOUS TO THINK WE WOULD DO THAT. SUPPLEMENTAL INFO FROM ACN 343530: WE HELD THERE FOR ABOUT 8 MINS, THEN GND INSTRUCTED US TO TAXI TO THE HOLDING AREA. AT THAT TIME, THE CABIN CREW INFORMED US PAX HAD GOT UP TO GO TO THE BATHROOM. WE INFORMED GND OF THIS. HE SAID (TWICE) I NEED YOU TO MOVE NOW! THE CAPT THEN INFORMED GND OF SIT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.