Fuel discrepancy occurs during ground refueling procedure for an A320. Airline operational procedure...

Attributes
ACN	353557
Time
Date	199611
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : blh
State Reference	CA
Altitude	msl bound lower : 26000 msl bound upper : 26000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zla
Operator	common carrier : air carrier
Make Model Name	A320
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	climbout : intermediate altitude cruise other ground : preflight
Route In Use	departure other departure sid : sid
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument
ASRS Report	353557
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	aircraft equipment problem : critical non adherence : far non adherence : published procedure other anomaly other
Independent Detector	aircraft equipment other aircraft equipment : unspecified other flight crewa
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Primary Problem	Aircraft
Air Traffic Incident	Pilot Deviation other

Narrative:

Aircraft dispatched with inoperative center wing tank gauge. Fuel service indicated 9400 pounds fuel by using manual fuel sticks. Tank was emptied in cruise after only 6400 pounds had been burned, ie, a 3000 pound error. This error apparently was made by fueling personnel who svced aircraft. They were contract services. Supervisor stated she 'was trained to use fuel sticks but didn't remember how.' said she called contract maintenance to perform fuel quantity check. Apparently they either made an error or there is an error in the accuracy of the aircraft fuel quantity indicators.

Original NASA ASRS Text

Title: FUEL DISCREPANCY OCCURS DURING GND REFUELING PROC FOR AN A320. AIRLINE OPERATIONAL PROC.

Narrative: ACFT DISPATCHED WITH INOP CTR WING TANK GAUGE. FUEL SVC INDICATED 9400 LBS FUEL BY USING MANUAL FUEL STICKS. TANK WAS EMPTIED IN CRUISE AFTER ONLY 6400 LBS HAD BEEN BURNED, IE, A 3000 LB ERROR. THIS ERROR APPARENTLY WAS MADE BY FUELING PERSONNEL WHO SVCED ACFT. THEY WERE CONTRACT SVCS. SUPVR STATED SHE 'WAS TRAINED TO USE FUEL STICKS BUT DIDN'T REMEMBER HOW.' SAID SHE CALLED CONTRACT MAINT TO PERFORM FUEL QUANTITY CHK. APPARENTLY THEY EITHER MADE AN ERROR OR THERE IS AN ERROR IN THE ACCURACY OF THE ACFT FUEL QUANTITY INDICATORS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.