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Medium large transport aircraft on short final approach to landing, flight crew advised by cabin attendant that a passenger is still in lavatory and won't respond to cabin attendant. Reporter captain landed aircraft with passenger in lavatory. Sterile cockpit below 10000 ft contributed to lack of cabin attendant - flight crew communication.
| Attributes | |
| ACN | 363460 |
| Time | |
| Date | 199703 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : koa |
| State Reference | HI |
| Altitude | agl bound lower : 200 agl bound upper : 200 |
| Environment | |
| Flight Conditions | VMC |
| Light | Dusk |
| Aircraft 1 | |
| Controlling Facilities | tower : koa tracon : sdf |
| Operator | common carrier : air carrier |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach landing other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 150 flight time total : 6000 |
| ASRS Report | 363460 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : instrument pilot : commercial |
| Events | |
| Anomaly | non adherence : published procedure non adherence : far other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : insufficient time |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Aircraft landed with a passenger in the aft lavatory. Flight attendant made repeated attempts to notify the passenger of landing, but the passenger would not respond. Because the landing was assured, and there was no urgent communication coming from the cabin crew, we decided to land without any further incident. Probable cause of this occurrence was the current communication procedure between cabin and flight crew during a critical phase of flight (below 500 ft AGL). A more timely decision by flight attendant to notify pilots of the problem would have remedied the situation.
Original NASA ASRS Text
Title: MLG ACFT ON SHORT FINAL APCH TO LNDG, FLC ADVISED BY CABIN ATTENDANT THAT A PAX IS STILL IN LAVATORY AND WON'T RESPOND TO CABIN ATTENDANT. RPTR CAPT LANDED ACFT WITH PAX IN LAVATORY. STERILE COCKPIT BELOW 10000 FT CONTRIBUTED TO LACK OF CABIN ATTENDANT - FLC COM.
Narrative: ACFT LANDED WITH A PAX IN THE AFT LAVATORY. FLT ATTENDANT MADE REPEATED ATTEMPTS TO NOTIFY THE PAX OF LNDG, BUT THE PAX WOULD NOT RESPOND. BECAUSE THE LNDG WAS ASSURED, AND THERE WAS NO URGENT COM COMING FROM THE CABIN CREW, WE DECIDED TO LAND WITHOUT ANY FURTHER INCIDENT. PROBABLE CAUSE OF THIS OCCURRENCE WAS THE CURRENT COM PROC BTWN CABIN AND FLC DURING A CRITICAL PHASE OF FLT (BELOW 500 FT AGL). A MORE TIMELY DECISION BY FLT ATTENDANT TO NOTIFY PLTS OF THE PROB WOULD HAVE REMEDIED THE SIT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.