Narrative:

Radar controller was working alone and needed help. Right before I got there to help, the radar controller took a pointout on an aircraft climbing through our sector sbound. Shortly thereafter issued a clearance to an aircraft #1 to descend, aircraft #1 did not acknowledge descent clearance and remained at FL200. Controller was busy and was going to get back to aircraft #1 for readback but never did even though the data block indicated that it was to descend. I (the d-side) was on land line and did not hear the lack of readback. When it became apparent that aircraft #1 was not descending it was too late. The effect separation and standard IFR separation was lost. Cause: controllers should not have moved on until readback was received. Also controller was too busy to give me a relief briefing and I had to get the picture on my own. Get help as traffic is building, not at the peak level.

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Original NASA ASRS Text

Title: OPERROR OCCURRED WHEN A CPR LR35 AT FL200 CONFLICTED WITH A CLBING WW24. THE CTLR HAD ISSUED A DSCNT CLRNC TO THE LR35 WHICH HAD NOT BEEN ACKNOWLEDGED NOR WAS DSCNT BEGUN BEFORE THE CTLR MOVED ON TO OTHER DUTIES.

Narrative: RADAR CTLR WAS WORKING ALONE AND NEEDED HELP. RIGHT BEFORE I GOT THERE TO HELP, THE RADAR CTLR TOOK A POINTOUT ON AN ACFT CLBING THROUGH OUR SECTOR SBOUND. SHORTLY THEREAFTER ISSUED A CLRNC TO AN ACFT #1 TO DSND, ACFT #1 DID NOT ACKNOWLEDGE DSCNT CLRNC AND REMAINED AT FL200. CTLR WAS BUSY AND WAS GOING TO GET BACK TO ACFT #1 FOR READBACK BUT NEVER DID EVEN THOUGH THE DATA BLOCK INDICATED THAT IT WAS TO DSND. I (THE D-SIDE) WAS ON LAND LINE AND DID NOT HEAR THE LACK OF READBACK. WHEN IT BECAME APPARENT THAT ACFT #1 WAS NOT DSNDING IT WAS TOO LATE. THE EFFECT SEPARATION AND STANDARD IFR SEPARATION WAS LOST. CAUSE: CTLRS SHOULD NOT HAVE MOVED ON UNTIL READBACK WAS RECEIVED. ALSO CTLR WAS TOO BUSY TO GIVE ME A RELIEF BRIEFING AND I HAD TO GET THE PICTURE ON MY OWN. GET HELP AS TFC IS BUILDING, NOT AT THE PEAK LEVEL.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.