Flight attendant report regarding abuse by passenger which resulted in several bruises to flight att...

Attributes
ACN	372727
Time
Date	199706
Day	Sun
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : dfw
State Reference	TX
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zfw
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	cruise other descent other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	372727
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : unable
Consequence	other
Supplementary
Air Traffic Incident	other

Narrative:

I followed the passenger to forward galley where she had her tickets out asking about her flight to austin. The captain just made an announcement about holding for runway 25 and an impending delay to dfw. We explained to the passenger that we had no information for her, but not to worry as all inbound flts are also affected. The #1 flight attendant was talking to her when the passenger made a comment about being a frequent flyer and something about 'that's not what the captain said.' the passenger started to make her way to the main cabin and slapped the #1 flight attendant at least twice on the upper arm. I saw the #1 flight attendant go back to main cabin to talk to her when she returned and said that she was slapped again. About 45 mins later, while filling out reports, her arm had 3 bruises on it where she was slapped. We then notified the captain, who said that the police would meet the flight. They were there and they took her away to a holding room.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING ABUSE BY PAX WHICH RESULTED IN SEVERAL BRUISES TO FLT ATTENDANT'S ARM.

Narrative: I FOLLOWED THE PAX TO FORWARD GALLEY WHERE SHE HAD HER TICKETS OUT ASKING ABOUT HER FLT TO AUSTIN. THE CAPT JUST MADE AN ANNOUNCEMENT ABOUT HOLDING FOR RWY 25 AND AN IMPENDING DELAY TO DFW. WE EXPLAINED TO THE PAX THAT WE HAD NO INFO FOR HER, BUT NOT TO WORRY AS ALL INBOUND FLTS ARE ALSO AFFECTED. THE #1 FLT ATTENDANT WAS TALKING TO HER WHEN THE PAX MADE A COMMENT ABOUT BEING A FREQUENT FLYER AND SOMETHING ABOUT 'THAT'S NOT WHAT THE CAPT SAID.' THE PAX STARTED TO MAKE HER WAY TO THE MAIN CABIN AND SLAPPED THE #1 FLT ATTENDANT AT LEAST TWICE ON THE UPPER ARM. I SAW THE #1 FLT ATTENDANT GO BACK TO MAIN CABIN TO TALK TO HER WHEN SHE RETURNED AND SAID THAT SHE WAS SLAPPED AGAIN. ABOUT 45 MINS LATER, WHILE FILLING OUT RPTS, HER ARM HAD 3 BRUISES ON IT WHERE SHE WAS SLAPPED. WE THEN NOTIFIED THE CAPT, WHO SAID THAT THE POLICE WOULD MEET THE FLT. THEY WERE THERE AND THEY TOOK HER AWAY TO A HOLDING ROOM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report regarding abuse by passenger which resulted in several bruises to flight attendant's arm.