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Cpr flight crew of C550 has passenger enter cockpit and does not hear clearance from ATC to turn as they are climbing. ATC pretty upset.
| Attributes | |
| ACN | 375960 |
| Time | |
| Date | 199707 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : syr |
| State Reference | NY |
| Altitude | msl bound lower : 25000 msl bound upper : 28000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zbw |
| Operator | general aviation : corporate |
| Make Model Name | Citation II S2/Bravo |
| Operating Under FAR Part | Part 91 |
| Flight Phase | climbout : intermediate altitude |
| Route In Use | enroute : direct |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | Other |
| Function | flight crew : first officer |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 175 flight time total : 5500 flight time type : 1000 |
| ASRS Report | 375960 |
| Person 2 | |
| Affiliation | Other |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | non adherence : clearance other anomaly other other spatial deviation |
| Independent Detector | other controllera |
| Resolutory Action | flight crew : returned to intended course or assigned course other |
| Consequence | Other |
| Supplementary | |
| Primary Problem | Flight Crew Human Performance |
| Air Traffic Incident | Pilot Deviation |
Narrative:
Radio volume too low -- passenger interruption, missed call from ATC. Climbing out on IFR clearance to FL310 and passing through FL250, passenger came to cockpit -- the pilot went off the headset. Copilot stayed on with ATC. Copilot heard ZBW controller say tail number and 'identify.' copilot answered and responded. ATC was agitated and asked if crew had heard first 2 calls. Copilot said 'negative.' about 1 min later copilot asked if identify received. Controller said yes and are you in the turn to the left. This was the first the crew had heard about a turn (pilot was on headset now). A left turn 30 degrees was initiated. Controller was agitated and asked when turn was started. Maintain new altitude of FL280, crew complied. Flight was then cleared on course and at FL280. The airplane was within altitude limits at all times. The 'turn' was the only problem.
Original NASA ASRS Text
Title: CPR FLC OF C550 HAS PAX ENTER COCKPIT AND DOES NOT HEAR CLRNC FROM ATC TO TURN AS THEY ARE CLBING. ATC PRETTY UPSET.
Narrative: RADIO VOLUME TOO LOW -- PAX INTERRUPTION, MISSED CALL FROM ATC. CLBING OUT ON IFR CLRNC TO FL310 AND PASSING THROUGH FL250, PAX CAME TO COCKPIT -- THE PLT WENT OFF THE HEADSET. COPLT STAYED ON WITH ATC. COPLT HEARD ZBW CTLR SAY TAIL NUMBER AND 'IDENT.' COPLT ANSWERED AND RESPONDED. ATC WAS AGITATED AND ASKED IF CREW HAD HEARD FIRST 2 CALLS. COPLT SAID 'NEGATIVE.' ABOUT 1 MIN LATER COPLT ASKED IF IDENT RECEIVED. CTLR SAID YES AND ARE YOU IN THE TURN TO THE L. THIS WAS THE FIRST THE CREW HAD HEARD ABOUT A TURN (PLT WAS ON HEADSET NOW). A L TURN 30 DEGS WAS INITIATED. CTLR WAS AGITATED AND ASKED WHEN TURN WAS STARTED. MAINTAIN NEW ALT OF FL280, CREW COMPLIED. FLT WAS THEN CLRED ON COURSE AND AT FL280. THE AIRPLANE WAS WITHIN ALT LIMITS AT ALL TIMES. THE 'TURN' WAS THE ONLY PROB.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.