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Flight attendant report regarding an unruly passenger who pushed a cart into a flight attendant while flight attendant was serving drinks. Police met the aircraft on arrival and took the passenger into custody.
| Attributes | |
| ACN | 380657 |
| Time | |
| Date | 199709 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zab |
| State Reference | NM |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zab tower : syr |
| Operator | common carrier : air carrier |
| Make Model Name | DC-10 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| Experience | flight time total : 5 |
| ASRS Report | 380657 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Passenger boarded aircraft with a guitar. It was difficult to find a storage place for guitar which caused passenger to become irritable. He started using profanity. While I was not involved in the situation, it was to my understanding that he called male flight attendant a fag and female flight attendant a bitch, both on more than 1 occasion. While female flight attendant was serving drinks from cart, the passenger pushed cart into flight attendant. Callback conversation with reporter revealed the following information: reporter states that the police met the flight and spoke with the 2 flight attendants who were directly involved in the incident. Later as the cabin crew were waiting for the crew bus the gate agent mentioned that the passenger would probably not be allowed on the next segment of his flight in 2 days. He is not sure if that occurred or not. Reporter states that it appears there are more verbal assaults occurring now and occasional physical assaults as well. Reporter was advised of the hotline.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING AN UNRULY PAX WHO PUSHED A CART INTO A FLT ATTENDANT WHILE FLT ATTENDANT WAS SERVING DRINKS. POLICE MET THE ACFT ON ARR AND TOOK THE PAX INTO CUSTODY.
Narrative: PAX BOARDED ACFT WITH A GUITAR. IT WAS DIFFICULT TO FIND A STORAGE PLACE FOR GUITAR WHICH CAUSED PAX TO BECOME IRRITABLE. HE STARTED USING PROFANITY. WHILE I WAS NOT INVOLVED IN THE SIT, IT WAS TO MY UNDERSTANDING THAT HE CALLED MALE FLT ATTENDANT A FAG AND FEMALE FLT ATTENDANT A BITCH, BOTH ON MORE THAN 1 OCCASION. WHILE FEMALE FLT ATTENDANT WAS SERVING DRINKS FROM CART, THE PAX PUSHED CART INTO FLT ATTENDANT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT THE POLICE MET THE FLT AND SPOKE WITH THE 2 FLT ATTENDANTS WHO WERE DIRECTLY INVOLVED IN THE INCIDENT. LATER AS THE CABIN CREW WERE WAITING FOR THE CREW BUS THE GATE AGENT MENTIONED THAT THE PAX WOULD PROBABLY NOT BE ALLOWED ON THE NEXT SEGMENT OF HIS FLT IN 2 DAYS. HE IS NOT SURE IF THAT OCCURRED OR NOT. RPTR STATES THAT IT APPEARS THERE ARE MORE VERBAL ASSAULTS OCCURRING NOW AND OCCASIONAL PHYSICAL ASSAULTS AS WELL. RPTR WAS ADVISED OF THE HOTLINE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.