Narrative:

A passenger became ill on our flight into lhr. We called dispatch about 1 hour 30 mins before landing, requesting an ambulance and paramedics to meet our flight. When in range of lhr operations, we also checked on the status of the ambulance. All indications were that the paramedics and ambulance would meet our flight. When we arrived at the gate, there was no ambulance or paramedics for about 5 mins. Lhr operations told us that there are no emergency services like that on the airport. An off-airport service was called and they misjudged our arrival. It is hard for me to believe that there is no service like that on the airport.

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Original NASA ASRS Text

Title: AN ACR MD11 FLC FINDS THAT THERE IS APPARENTLY NO PARAMEDIC SVC FOR PAX WHO ARE ILL AT LHR. THE FLC CALLED AHEAD TO HAVE MEDICAL PERSONNEL STANDING BY FOR AN ILL PAX AND FOUND THAT NO SVC SUCH AS THIS WAS AVAILABLE ON THE ARPT. AN OFF ARPT SVC ARRIVED LATE.

Narrative: A PAX BECAME ILL ON OUR FLT INTO LHR. WE CALLED DISPATCH ABOUT 1 HR 30 MINS BEFORE LNDG, REQUESTING AN AMBULANCE AND PARAMEDICS TO MEET OUR FLT. WHEN IN RANGE OF LHR OPS, WE ALSO CHKED ON THE STATUS OF THE AMBULANCE. ALL INDICATIONS WERE THAT THE PARAMEDICS AND AMBULANCE WOULD MEET OUR FLT. WHEN WE ARRIVED AT THE GATE, THERE WAS NO AMBULANCE OR PARAMEDICS FOR ABOUT 5 MINS. LHR OPS TOLD US THAT THERE ARE NO EMER SVCS LIKE THAT ON THE ARPT. AN OFF-ARPT SVC WAS CALLED AND THEY MISJUDGED OUR ARR. IT IS HARD FOR ME TO BELIEVE THAT THERE IS NO SVC LIKE THAT ON THE ARPT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.