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Marshaller continues to motion aircraft forward into gate parking even after the engine touches the jetway.
| Attributes | |
| ACN | 391357 |
| Time | |
| Date | 199801 |
| Day | Fri |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : clt |
| State Reference | NC |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B737-300 |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | Other Other |
| Flight Phase | ground other : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 150 flight time total : 16000 flight time type : 5600 |
| ASRS Report | 391357 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 225 flight time total : 14000 flight time type : 7000 |
| ASRS Report | 391517 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : insufficient time |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Taxiing into the gate, marshaller directed us too far forward and the left engine contacted the jetway. Later I observed that the correct stop point at the gate was not properly marked. Also, there had been recent rain and there was water on the ramp making it difficult to see the markings. Apparently, the marshaller was directing us to the wrong spot. The following might help prevent this type of incident. 1) insure all parking areas are properly marked. 2) if ramp is not, place chocks or additional personnel next to stop point to insure aircraft is stopped at the right spot. 3) use wing walkers for aircraft movements in the gate area. Supplemental information from acn 391517: captain stopped aircraft just as it touched jetway. Marshaller was still trying to have aircraft move forward. The aircraft left engine came into contact with jetway.
Original NASA ASRS Text
Title: MARSHALLER CONTINUES TO MOTION ACFT FORWARD INTO GATE PARKING EVEN AFTER THE ENG TOUCHES THE JETWAY.
Narrative: TAXIING INTO THE GATE, MARSHALLER DIRECTED US TOO FAR FORWARD AND THE L ENG CONTACTED THE JETWAY. LATER I OBSERVED THAT THE CORRECT STOP POINT AT THE GATE WAS NOT PROPERLY MARKED. ALSO, THERE HAD BEEN RECENT RAIN AND THERE WAS WATER ON THE RAMP MAKING IT DIFFICULT TO SEE THE MARKINGS. APPARENTLY, THE MARSHALLER WAS DIRECTING US TO THE WRONG SPOT. THE FOLLOWING MIGHT HELP PREVENT THIS TYPE OF INCIDENT. 1) INSURE ALL PARKING AREAS ARE PROPERLY MARKED. 2) IF RAMP IS NOT, PLACE CHOCKS OR ADDITIONAL PERSONNEL NEXT TO STOP POINT TO INSURE ACFT IS STOPPED AT THE RIGHT SPOT. 3) USE WING WALKERS FOR ACFT MOVEMENTS IN THE GATE AREA. SUPPLEMENTAL INFO FROM ACN 391517: CAPT STOPPED ACFT JUST AS IT TOUCHED JETWAY. MARSHALLER WAS STILL TRYING TO HAVE ACFT MOVE FORWARD. THE ACFT L ENG CAME INTO CONTACT WITH JETWAY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.