A cabin attendant is given a bad time by an impatient and rude passenger who was in a hurry to get o...

Attributes
ACN	393598
Time
Date	199801
Day	Sun
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : msn
State Reference	WI
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	ATR 42
Operating Under FAR Part	Part 121
Navigation In Use	Other
Flight Phase	ground : parked
Flight Plan	None
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	393598
Person 2
Affiliation	Other
Function	observation : passenger
Qualification	other other : other
Events
Anomaly	non adherence : far other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

We just pulled into our parking space in madison. Passenger stood up and I asked him to situation down 3 times before he complied. When the seat belt sign went off, he got up and rushed to the entry area (where the passenger deplane). I needed to get my coat from the overhead bin and he wouldn't move. I asked him to move and he said I was 'ridiculous.' I was assisting 2 elderly passenger in the closest seats to aft entry and he stepped in the way. I asked him again to please step back. He would not move. I then said I will call security. He said, 'go ahead.' I then called the captain and he said he would call. The passenger in the aft seats said they were afraid of him and I assured them it was ok. Then the man (disruptive passenger) started talking to the 'aft seat' people. They tried to move away from him by standing in the entryway. I had to open the door at this time so I asked the unruly passenger to please not discuss anything with these passenger (basically to leave them alone). He wouldn't stop. I asked the ramp to be sure security would be called and within a few mins we deplaned and security was there. As the man deplaned he pinned himself against me then left the aircraft.

Original NASA ASRS Text

Title: A CABIN ATTENDANT IS GIVEN A BAD TIME BY AN IMPATIENT AND RUDE PAX WHO WAS IN A HURRY TO GET OFF THE ACFT AS THEY PARKED AT THE GATE. HE STOOD UP PRIOR TO THE SEAT BELT SIGN BEING TURNED OFF. THINGS WENT DOWNHILL FROM THERE.

Narrative: WE JUST PULLED INTO OUR PARKING SPACE IN MADISON. PAX STOOD UP AND I ASKED HIM TO SIT DOWN 3 TIMES BEFORE HE COMPLIED. WHEN THE SEAT BELT SIGN WENT OFF, HE GOT UP AND RUSHED TO THE ENTRY AREA (WHERE THE PAX DEPLANE). I NEEDED TO GET MY COAT FROM THE OVERHEAD BIN AND HE WOULDN'T MOVE. I ASKED HIM TO MOVE AND HE SAID I WAS 'RIDICULOUS.' I WAS ASSISTING 2 ELDERLY PAX IN THE CLOSEST SEATS TO AFT ENTRY AND HE STEPPED IN THE WAY. I ASKED HIM AGAIN TO PLEASE STEP BACK. HE WOULD NOT MOVE. I THEN SAID I WILL CALL SECURITY. HE SAID, 'GO AHEAD.' I THEN CALLED THE CAPT AND HE SAID HE WOULD CALL. THE PAX IN THE AFT SEATS SAID THEY WERE AFRAID OF HIM AND I ASSURED THEM IT WAS OK. THEN THE MAN (DISRUPTIVE PAX) STARTED TALKING TO THE 'AFT SEAT' PEOPLE. THEY TRIED TO MOVE AWAY FROM HIM BY STANDING IN THE ENTRYWAY. I HAD TO OPEN THE DOOR AT THIS TIME SO I ASKED THE UNRULY PAX TO PLEASE NOT DISCUSS ANYTHING WITH THESE PAX (BASICALLY TO LEAVE THEM ALONE). HE WOULDN'T STOP. I ASKED THE RAMP TO BE SURE SECURITY WOULD BE CALLED AND WITHIN A FEW MINS WE DEPLANED AND SECURITY WAS THERE. AS THE MAN DEPLANED HE PINNED HIMSELF AGAINST ME THEN LEFT THE ACFT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A cabin attendant is given a bad time by an impatient and rude passenger who was in a hurry to get off the aircraft as they parked at the gate. He stood up prior to the seat belt sign being turned off. Things went downhill from there.