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Flight attendant report regarding unruly passenger who became aggressive and caused the flight to divert to the azores when en route to madrid.
| Attributes | |
| ACN | 395925 |
| Time | |
| Date | 199802 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : lpla |
| State Reference | FO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : lecm |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | Other Other |
| Flight Phase | cruise other landing other other |
| Route In Use | enroute : atlantic enroute : other oceanic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 395925 |
| Person 2 | |
| Affiliation | Other |
| Function | observation : passenger |
| Qualification | other other : other |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Passenger pushed wife's face into window, slapped, kicked her, threatened and pushed crew members. Pilot had to leave cockpit 3 times to calm passenger. Passenger was violent, went into lavatory, kicked, punched walls and urinated all over walls of lavatory. As police escorted passenger off aircraft, he continued to kick his wife in the back, also in terminal while handcuffed. Callback conversation with reporter revealed the following information: reporter states there have been only rumors regarding the follow-up circumstances. The passenger gave phony addresses and phone numbers and there is no knowledge of how the local police in the azores would handle such an incident. The passenger was extremely aggressive and though he was taken into custody, his wife reboarded the aircraft and continued the flight.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING UNRULY PAX WHO BECAME AGGRESSIVE AND CAUSED THE FLT TO DIVERT TO THE AZORES WHEN ENRTE TO MADRID.
Narrative: PAX PUSHED WIFE'S FACE INTO WINDOW, SLAPPED, KICKED HER, THREATENED AND PUSHED CREW MEMBERS. PLT HAD TO LEAVE COCKPIT 3 TIMES TO CALM PAX. PAX WAS VIOLENT, WENT INTO LAVATORY, KICKED, PUNCHED WALLS AND URINATED ALL OVER WALLS OF LAVATORY. AS POLICE ESCORTED PAX OFF ACFT, HE CONTINUED TO KICK HIS WIFE IN THE BACK, ALSO IN TERMINAL WHILE HANDCUFFED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THERE HAVE BEEN ONLY RUMORS REGARDING THE FOLLOW-UP CIRCUMSTANCES. THE PAX GAVE PHONY ADDRESSES AND PHONE NUMBERS AND THERE IS NO KNOWLEDGE OF HOW THE LCL POLICE IN THE AZORES WOULD HANDLE SUCH AN INCIDENT. THE PAX WAS EXTREMELY AGGRESSIVE AND THOUGH HE WAS TAKEN INTO CUSTODY, HIS WIFE REBOARDED THE ACFT AND CONTINUED THE FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.