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An airline dispatcher complains that his workload does not permit him to provide the flcs with the WX information and other services required by his airline's flight operations manual.
| Attributes | |
| ACN | 397772 |
| Time | |
| Date | 199803 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : msp |
| State Reference | MN |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | IMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| Qualification | other |
| ASRS Report | 397772 |
| Events | |
| Anomaly | non adherence : far non adherence : published procedure other anomaly other |
| Resolutory Action | none taken : detected after the fact |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Unable to maintain operational control of flts in dispatch due to workload. I was unable to provide flts with timely information regarding turbulence and thunderstorms on flts from msp to the west coast which is required by our airline's flight operations manual and the FARS. I have over 20 yrs experience as a dispatcher and air carrier is putting my certificate at risk as well as flcs and passenger. The FARS and our airline's flight operations manual are very clear about a dispatcher's duties/responsibilities. However, our management has very deaf ears to that.
Original NASA ASRS Text
Title: AN AIRLINE DISPATCHER COMPLAINS THAT HIS WORKLOAD DOES NOT PERMIT HIM TO PROVIDE THE FLCS WITH THE WX INFO AND OTHER SVCS REQUIRED BY HIS AIRLINE'S FLT OPS MANUAL.
Narrative: UNABLE TO MAINTAIN OPERATIONAL CTL OF FLTS IN DISPATCH DUE TO WORKLOAD. I WAS UNABLE TO PROVIDE FLTS WITH TIMELY INFO REGARDING TURB AND TSTMS ON FLTS FROM MSP TO THE WEST COAST WHICH IS REQUIRED BY OUR AIRLINE'S FLT OPS MANUAL AND THE FARS. I HAVE OVER 20 YRS EXPERIENCE AS A DISPATCHER AND ACR IS PUTTING MY CERTIFICATE AT RISK AS WELL AS FLCS AND PAX. THE FARS AND OUR AIRLINE'S FLT OPS MANUAL ARE VERY CLR ABOUT A DISPATCHER'S DUTIES/RESPONSIBILITIES. HOWEVER, OUR MGMNT HAS VERY DEAF EARS TO THAT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.