Narrative:

Reporting flight attendant had confrontation with wife, she insisted on having a sprite to drink and it took me 'too long' to find one. Husband attempted to take my picture on the jetbridge apparently because I wouldn't give my name. When I held my hand up he pushed my arm away and chased me with the camera flashing. I knocked several passenger and an agent to get away from him. He knocked me against the wall of the jetbridge. I yelled for help and the flight engineer went after him and detained him until the police arrived. Supplemental information from acn 414034: flight attendant #7 had deplaned to escort unaccompanied children from the aircraft. As she was returning down the jetbridge and was about to reboard, the disgruntled passenger was deplaning. Passenger tried to take her picture (passenger stated it was for evidence). Flight attendant put her hands up to and over her face to shield herself. Passenger tried to pull her hands away from her face so he could take her picture. This was observed by the captain who was using the jetbridge phone at the time. Callback conversation with reporter acn 414034 revealed the following information: reporter stated that the captain took the disruptive passenger out of the jetway and into the boarding area to wait for the auths. This was a borderline assault and there was no further action. The reporter is the purser on the flight and dealt with the flight attendant after the incident. She was not injured, but quite traumatized since she had no advance warning and was shocked at the passenger's behavior. He had sat quietly while his wife did all the complaining during the flight and he was very rough with the flight attendant during the picture-taking episode.

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Original NASA ASRS Text

Title: AFTER ARR AT DEST ON DC10, PAX ACCOSTED CABIN ATTENDANT IN JETBRIDGE, FE DETAINED PAX UNTIL POLICE ARRIVED TO ASSIST.

Narrative: RPTING FLT ATTENDANT HAD CONFRONTATION WITH WIFE, SHE INSISTED ON HAVING A SPRITE TO DRINK AND IT TOOK ME 'TOO LONG' TO FIND ONE. HUSBAND ATTEMPTED TO TAKE MY PICTURE ON THE JETBRIDGE APPARENTLY BECAUSE I WOULDN'T GIVE MY NAME. WHEN I HELD MY HAND UP HE PUSHED MY ARM AWAY AND CHASED ME WITH THE CAMERA FLASHING. I KNOCKED SEVERAL PAX AND AN AGENT TO GET AWAY FROM HIM. HE KNOCKED ME AGAINST THE WALL OF THE JETBRIDGE. I YELLED FOR HELP AND THE FE WENT AFTER HIM AND DETAINED HIM UNTIL THE POLICE ARRIVED. SUPPLEMENTAL INFO FROM ACN 414034: FLT ATTENDANT #7 HAD DEPLANED TO ESCORT UNACCOMPANIED CHILDREN FROM THE ACFT. AS SHE WAS RETURNING DOWN THE JETBRIDGE AND WAS ABOUT TO REBOARD, THE DISGRUNTLED PAX WAS DEPLANING. PAX TRIED TO TAKE HER PICTURE (PAX STATED IT WAS FOR EVIDENCE). FLT ATTENDANT PUT HER HANDS UP TO AND OVER HER FACE TO SHIELD HERSELF. PAX TRIED TO PULL HER HANDS AWAY FROM HER FACE SO HE COULD TAKE HER PICTURE. THIS WAS OBSERVED BY THE CAPT WHO WAS USING THE JETBRIDGE PHONE AT THE TIME. CALLBACK CONVERSATION WITH RPTR ACN 414034 REVEALED THE FOLLOWING INFO: RPTR STATED THAT THE CAPT TOOK THE DISRUPTIVE PAX OUT OF THE JETWAY AND INTO THE BOARDING AREA TO WAIT FOR THE AUTHS. THIS WAS A BORDERLINE ASSAULT AND THERE WAS NO FURTHER ACTION. THE RPTR IS THE PURSER ON THE FLT AND DEALT WITH THE FLT ATTENDANT AFTER THE INCIDENT. SHE WAS NOT INJURED, BUT QUITE TRAUMATIZED SINCE SHE HAD NO ADVANCE WARNING AND WAS SHOCKED AT THE PAX'S BEHAVIOR. HE HAD SAT QUIETLY WHILE HIS WIFE DID ALL THE COMPLAINING DURING THE FLT AND HE WAS VERY ROUGH WITH THE FLT ATTENDANT DURING THE PICTURE-TAKING EPISODE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.