Narrative:

Before we took off to return to chicago, my captain informed me that there were thunderstorms in the area and to be careful when serving. A few mins later my first officer came to the back before boarding and I asked him when exactly would be a good time to serve. He said, 'when you see clear skies would be a good time.' so after we took off, at least 10 mins after the signal that it is ok to get out of our jump seat, I got up and took drink orders. I pulled the cart out and prepared cups with ice and poured two sodas. I turned around with both drinks on a tray and all of a sudden we hit turbulence. The aircraft dropped and began swaying. I fell and then the galley cart hit me in the back. I used my right arm to push the cart back off me and stayed there for a second to assemble all the cups and ice that flew everywhere. I slowly got up when I heard the chime indicating a call from the captain. He asked me if I was seated when we hit the turbulence. I said no I was trying to serve and fell and that the cart hit me in the back. He asked if I was ok and I told him that I was sore in the back and shaken up. He then asked if I would need any assistance cleaning up. I said I had gotten everything cleaned up pretty good. After I hung up with him he made a PA that I would not be serving. I went to check on the passenger and be sure they were ok. They were just a bit shaken. I returned to my jump seat. A short while later the captain called and said if I wanted to serve I could. We had passed all the storms. I told him I was sore and I didn't think I could. He said ok. We landed in chicago and as I opened the door I could feel a burning sensation in my back. Once we had deplaned, I went to my supervisor's office and no one was there. I then went to the crew lounge to get some assistance. I told the crew coordinator, 'my flight hit turbulence and I fell and the cart hit me in the back. My back is very sore and I have another flight in 30 mins.' he then asked me if I was able to fly. I said, 'no.' he then asked me the same question at least 3 more times within a 30 min time period. I finally asked if I could just go to company medical. The crew coordinator told me to wait a few seconds, he needed to finish talking to crew scheduling. I then sat down again and my first officer got up and told the crew coordinator that I was hurt and I need to go now. I had already told them I couldn't fly so I need medical assistance.

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Original NASA ASRS Text

Title: AT CRUISE, ONBOARD ATR42, TURB HIT AND CABIN ATTENDANT WAS INJURED. FLT LANDED WITHOUT INCIDENT AT DEST.

Narrative: BEFORE WE TOOK OFF TO RETURN TO CHICAGO, MY CAPT INFORMED ME THAT THERE WERE TSTMS IN THE AREA AND TO BE CAREFUL WHEN SERVING. A FEW MINS LATER MY FO CAME TO THE BACK BEFORE BOARDING AND I ASKED HIM WHEN EXACTLY WOULD BE A GOOD TIME TO SERVE. HE SAID, 'WHEN YOU SEE CLR SKIES WOULD BE A GOOD TIME.' SO AFTER WE TOOK OFF, AT LEAST 10 MINS AFTER THE SIGNAL THAT IT IS OK TO GET OUT OF OUR JUMP SEAT, I GOT UP AND TOOK DRINK ORDERS. I PULLED THE CART OUT AND PREPARED CUPS WITH ICE AND POURED TWO SODAS. I TURNED AROUND WITH BOTH DRINKS ON A TRAY AND ALL OF A SUDDEN WE HIT TURB. THE ACFT DROPPED AND BEGAN SWAYING. I FELL AND THEN THE GALLEY CART HIT ME IN THE BACK. I USED MY R ARM TO PUSH THE CART BACK OFF ME AND STAYED THERE FOR A SECOND TO ASSEMBLE ALL THE CUPS AND ICE THAT FLEW EVERYWHERE. I SLOWLY GOT UP WHEN I HEARD THE CHIME INDICATING A CALL FROM THE CAPT. HE ASKED ME IF I WAS SEATED WHEN WE HIT THE TURB. I SAID NO I WAS TRYING TO SERVE AND FELL AND THAT THE CART HIT ME IN THE BACK. HE ASKED IF I WAS OK AND I TOLD HIM THAT I WAS SORE IN THE BACK AND SHAKEN UP. HE THEN ASKED IF I WOULD NEED ANY ASSISTANCE CLEANING UP. I SAID I HAD GOTTEN EVERYTHING CLEANED UP PRETTY GOOD. AFTER I HUNG UP WITH HIM HE MADE A PA THAT I WOULD NOT BE SERVING. I WENT TO CHK ON THE PAX AND BE SURE THEY WERE OK. THEY WERE JUST A BIT SHAKEN. I RETURNED TO MY JUMP SEAT. A SHORT WHILE LATER THE CAPT CALLED AND SAID IF I WANTED TO SERVE I COULD. WE HAD PASSED ALL THE STORMS. I TOLD HIM I WAS SORE AND I DIDN'T THINK I COULD. HE SAID OK. WE LANDED IN CHICAGO AND AS I OPENED THE DOOR I COULD FEEL A BURNING SENSATION IN MY BACK. ONCE WE HAD DEPLANED, I WENT TO MY SUPVR'S OFFICE AND NO ONE WAS THERE. I THEN WENT TO THE CREW LOUNGE TO GET SOME ASSISTANCE. I TOLD THE CREW COORDINATOR, 'MY FLT HIT TURB AND I FELL AND THE CART HIT ME IN THE BACK. MY BACK IS VERY SORE AND I HAVE ANOTHER FLT IN 30 MINS.' HE THEN ASKED ME IF I WAS ABLE TO FLY. I SAID, 'NO.' HE THEN ASKED ME THE SAME QUESTION AT LEAST 3 MORE TIMES WITHIN A 30 MIN TIME PERIOD. I FINALLY ASKED IF I COULD JUST GO TO COMPANY MEDICAL. THE CREW COORDINATOR TOLD ME TO WAIT A FEW SECONDS, HE NEEDED TO FINISH TALKING TO CREW SCHEDULING. I THEN SAT DOWN AGAIN AND MY FO GOT UP AND TOLD THE CREW COORDINATOR THAT I WAS HURT AND I NEED TO GO NOW. I HAD ALREADY TOLD THEM I COULDN'T FLY SO I NEED MEDICAL ASSISTANCE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.