On boarding B727, a passenger became disruptive when cabin attendant would not lift passenger's bag ...

Attributes
ACN	411750
Time
Date	199807
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mia
State Reference	FL
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B727 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	411750
Person 2
Affiliation	Other
Function	observation : passenger
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Passenger boarded aircraft and expected cabin crew to lift his bag into the overhead bin for him. He said he was a chemo patient and his doctor told him to demand this assistance. I told him I could not do it for him. He started yelling at me and causing a scene. He then asked to speak to the captain, I directed him to the cockpit and he told them his situation. The first officer was going to come out and put his bag away for him but passenger kept yelling at me, saying I was mean and nasty, but the cockpit was nice and helpful. He was yelling at me so loudly the #1 flight attendant came over and tried to calm him down and asked him to lower his voice, all of first class was staring and he was causing a scene. He then started yelling at the #1 flight attendant and the captain told the first officer to situation down, then said to the passenger that he could check his luggage. He then said something to the captain and the passenger said he was going to step off and talk to the agent. He did, and the agent came down and put his bag away for him. I think passenger's should be told we are not sky-caps, we do not put passenger's bags away for them. We will help them find room, but if they can't handle their own carry-on luggage, then it should be checked. Doctors should advise passenger of this and not tell them to ask flight attendants to put away bags for them.

Original NASA ASRS Text

Title: ON BOARDING B727, A PAX BECAME DISRUPTIVE WHEN CABIN ATTENDANT WOULD NOT LIFT PAX'S BAG INTO THE OVERHEAD COMPARTMENT FOR HIM. GATE AGENT STOWED THE BAG FOR PAX AND FLT DEPARTED WITHOUT FURTHER INCIDENT.

Narrative: PAX BOARDED ACFT AND EXPECTED CABIN CREW TO LIFT HIS BAG INTO THE OVERHEAD BIN FOR HIM. HE SAID HE WAS A CHEMO PATIENT AND HIS DOCTOR TOLD HIM TO DEMAND THIS ASSISTANCE. I TOLD HIM I COULD NOT DO IT FOR HIM. HE STARTED YELLING AT ME AND CAUSING A SCENE. HE THEN ASKED TO SPEAK TO THE CAPT, I DIRECTED HIM TO THE COCKPIT AND HE TOLD THEM HIS SIT. THE FO WAS GOING TO COME OUT AND PUT HIS BAG AWAY FOR HIM BUT PAX KEPT YELLING AT ME, SAYING I WAS MEAN AND NASTY, BUT THE COCKPIT WAS NICE AND HELPFUL. HE WAS YELLING AT ME SO LOUDLY THE #1 FLT ATTENDANT CAME OVER AND TRIED TO CALM HIM DOWN AND ASKED HIM TO LOWER HIS VOICE, ALL OF FIRST CLASS WAS STARING AND HE WAS CAUSING A SCENE. HE THEN STARTED YELLING AT THE #1 FLT ATTENDANT AND THE CAPT TOLD THE FO TO SIT DOWN, THEN SAID TO THE PAX THAT HE COULD CHK HIS LUGGAGE. HE THEN SAID SOMETHING TO THE CAPT AND THE PAX SAID HE WAS GOING TO STEP OFF AND TALK TO THE AGENT. HE DID, AND THE AGENT CAME DOWN AND PUT HIS BAG AWAY FOR HIM. I THINK PAX'S SHOULD BE TOLD WE ARE NOT SKY-CAPS, WE DO NOT PUT PAX'S BAGS AWAY FOR THEM. WE WILL HELP THEM FIND ROOM, BUT IF THEY CAN'T HANDLE THEIR OWN CARRY-ON LUGGAGE, THEN IT SHOULD BE CHKED. DOCTORS SHOULD ADVISE PAX OF THIS AND NOT TELL THEM TO ASK FLT ATTENDANTS TO PUT AWAY BAGS FOR THEM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

On boarding B727, a passenger became disruptive when cabin attendant would not lift passenger's bag into the overhead compartment for him. Gate agent stowed the bag for passenger and flight departed without further incident.