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Tower controllers used the wrong call sign continuously for an air carrier aircraft from start of taxi until cleared for takeoff. The flight crew attempted to correct the tower several times and finally got it corrected. Controller training in progress.
| Attributes | |
| ACN | 414460 |
| Time | |
| Date | 199809 |
| Day | Sun |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : bos |
| State Reference | MA |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tower : oak |
| Operator | common carrier : air carrier |
| Make Model Name | Beech 1900 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground other : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 200 flight time total : 4300 flight time type : 250 |
| ASRS Report | 414460 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 240 flight time total : 5500 flight time type : 1700 |
| ASRS Report | 414349 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Primary Problem | ATC Human Performance |
| Air Traffic Incident | other |
Narrative:
As we were taxiing to the active runway, ground control gave us instructions specific to our aircraft, but under the wrong call sign. We asked if the instructions were for our call sign in which she replied 'affirmative.' thereafter, the controller continued to give us instructions under the wrong call sign and we responded with our correct call sign. When ground control switched us to tower, tower gave us a takeoff clearance under the wrong call sign. At that time we explained to tower that ground control was calling us incorrectly and that we had attempted to correct them. Tower informed us that a company aircraft that he cleared for takeoff earlier had a similar call sign, causing all of the confusion. He also mentioned that the ground controller was in training. In retrospect, we should have taken more time with ground control explaining that we were in fact under a different call sign.
Original NASA ASRS Text
Title: TWR CTLRS USED THE WRONG CALL SIGN CONTINUOUSLY FOR AN ACR ACFT FROM START OF TAXI UNTIL CLRED FOR TKOF. THE FLC ATTEMPTED TO CORRECT THE TWR SEVERAL TIMES AND FINALLY GOT IT CORRECTED. CTLR TRAINING IN PROGRESS.
Narrative: AS WE WERE TAXIING TO THE ACTIVE RWY, GND CTL GAVE US INSTRUCTIONS SPECIFIC TO OUR ACFT, BUT UNDER THE WRONG CALL SIGN. WE ASKED IF THE INSTRUCTIONS WERE FOR OUR CALL SIGN IN WHICH SHE REPLIED 'AFFIRMATIVE.' THEREAFTER, THE CTLR CONTINUED TO GIVE US INSTRUCTIONS UNDER THE WRONG CALL SIGN AND WE RESPONDED WITH OUR CORRECT CALL SIGN. WHEN GND CTL SWITCHED US TO TWR, TWR GAVE US A TKOF CLRNC UNDER THE WRONG CALL SIGN. AT THAT TIME WE EXPLAINED TO TWR THAT GND CTL WAS CALLING US INCORRECTLY AND THAT WE HAD ATTEMPTED TO CORRECT THEM. TWR INFORMED US THAT A COMPANY ACFT THAT HE CLRED FOR TKOF EARLIER HAD A SIMILAR CALL SIGN, CAUSING ALL OF THE CONFUSION. HE ALSO MENTIONED THAT THE GND CTLR WAS IN TRAINING. IN RETROSPECT, WE SHOULD HAVE TAKEN MORE TIME WITH GND CTL EXPLAINING THAT WE WERE IN FACT UNDER A DIFFERENT CALL SIGN.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.