Narrative:

Passenger ms X had been searched by jfk customs agents prior to boarding our flight. She was yelling and cursing at them. She boarded at the last min. Upon boarding, she called flight attendant #3 a &$^%# while refusing to situation in her seat. During the flight she became very loud, using foul language and tried to incite other passenger to protest. I asked her to calm herself, but she told me to go &^%* myself, called me a dirty *&$%#@ and every other name she could come up with while slapping my arm and hands. She was also stealing everything she could from our food trays and carts. We found out she had asked another coach passenger mr Y to carry one of her bags on board. Pop security was called. She was met by them in pop. Supplemental information from acn 419707: after breakfast she and purser had words to which I was not present, but after the service I was in the galley where she was loudly discussing flight attendant with her friends in another language. She was pissed and was getting these people revved up. Purser came along and she stopped. Supplemental information from acn 419705: foul language, inciting a riot. Called crew members *&^%$#@ and *&^@#$. Hit male crew member. Taking utensils and other items from aircraft. Supplemental information from acn 419706: she yelled now we had to wait because she was left behind on yesterday's flight. Also this morning she was retained by customs agent for using verbal language on this morning flight. She was cursing loud and I asked her again to please take her seat. She called me the &$^%# word and saying I didn't know who she was. Later at breakfast, she gave a bad time and was cursing again at the male member, and the airline. Later for pickup she called the #1 flight attendant, who was helping us to pick up, every name in the book and again talking very loud and making remarks on the airline.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPTS REGARDING AN OBNOXIOUS PAX ALLOWED TO BOARD AT JFK WHO CAUSED PROBS THROUGHOUT THE FLT TO THE DOMINICAN REPUBLIC.

Narrative: PAX MS X HAD BEEN SEARCHED BY JFK CUSTOMS AGENTS PRIOR TO BOARDING OUR FLT. SHE WAS YELLING AND CURSING AT THEM. SHE BOARDED AT THE LAST MIN. UPON BOARDING, SHE CALLED FLT ATTENDANT #3 A &$^%# WHILE REFUSING TO SIT IN HER SEAT. DURING THE FLT SHE BECAME VERY LOUD, USING FOUL LANGUAGE AND TRIED TO INCITE OTHER PAX TO PROTEST. I ASKED HER TO CALM HERSELF, BUT SHE TOLD ME TO GO &^%* MYSELF, CALLED ME A DIRTY *&$%#@ AND EVERY OTHER NAME SHE COULD COME UP WITH WHILE SLAPPING MY ARM AND HANDS. SHE WAS ALSO STEALING EVERYTHING SHE COULD FROM OUR FOOD TRAYS AND CARTS. WE FOUND OUT SHE HAD ASKED ANOTHER COACH PAX MR Y TO CARRY ONE OF HER BAGS ON BOARD. POP SECURITY WAS CALLED. SHE WAS MET BY THEM IN POP. SUPPLEMENTAL INFO FROM ACN 419707: AFTER BREAKFAST SHE AND PURSER HAD WORDS TO WHICH I WAS NOT PRESENT, BUT AFTER THE SVC I WAS IN THE GALLEY WHERE SHE WAS LOUDLY DISCUSSING FLT ATTENDANT WITH HER FRIENDS IN ANOTHER LANGUAGE. SHE WAS PISSED AND WAS GETTING THESE PEOPLE REVVED UP. PURSER CAME ALONG AND SHE STOPPED. SUPPLEMENTAL INFO FROM ACN 419705: FOUL LANGUAGE, INCITING A RIOT. CALLED CREW MEMBERS *&^%$#@ AND *&^@#$. HIT MALE CREW MEMBER. TAKING UTENSILS AND OTHER ITEMS FROM ACFT. SUPPLEMENTAL INFO FROM ACN 419706: SHE YELLED NOW WE HAD TO WAIT BECAUSE SHE WAS LEFT BEHIND ON YESTERDAY'S FLT. ALSO THIS MORNING SHE WAS RETAINED BY CUSTOMS AGENT FOR USING VERBAL LANGUAGE ON THIS MORNING FLT. SHE WAS CURSING LOUD AND I ASKED HER AGAIN TO PLEASE TAKE HER SEAT. SHE CALLED ME THE &$^%# WORD AND SAYING I DIDN'T KNOW WHO SHE WAS. LATER AT BREAKFAST, SHE GAVE A BAD TIME AND WAS CURSING AGAIN AT THE MALE MEMBER, AND THE AIRLINE. LATER FOR PICKUP SHE CALLED THE #1 FLT ATTENDANT, WHO WAS HELPING US TO PICK UP, EVERY NAME IN THE BOOK AND AGAIN TALKING VERY LOUD AND MAKING REMARKS ON THE AIRLINE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.