Narrative:

On oct/xa/98 on flight from jfk to lax, passenger X and his wife were sitting with a small white dog in a soft carry-on. They had the dog in their lap during the meal service, wrapped in one of our blankets and feeding the dog with a fork from her (the wife) meal tray. I told her the dog had to be in the container for the entire flight, and people around didn't appreciate the dog being out during the meal service. Said as a generality. They put the dog away. I told the purser about the dog. She came back 3 different times during the flight and they had the dog out again. They said I was rude and they asked the people around them and they didn't care if they had their dog out. They said they only had to keep the dog in the container during landing and takeoff. They were not on our paperwork for having a pet in the cabin. We asked them if the agent on the ground had told them of the rules for a pet in the cabin. That's when they said, yes -- just for takeoff and landing. Flight attendant #2 brought the captain's manual back to show them the rules. He accused us of harassing him and he was going to write us up. End of flight. Then on nov/ab/98 the passenger X's showed up for flight. I was working first class galley and flight attendant #2 was working in first class and at the boarding door. The X's came to the door and flight attendant #2 said hi. Mr X said 'we're not going to have a problem are we?' I think after that I said to an agent that someone on the ground needs to talk to these people about the rules for bringing on a pet. The agents got this information out of the computer and found that they had not paid for the pet in the cabin. I told the captain about their trip out to lax, and he said take them off.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A B767-300 FLT ON WHICH A PAX BROUGHT ABOARD A DOG AND TOOK IT OUT OF ITS CONTAINER DURING THE FLT. PAX WAS INFORMED OF THE RULES REGARDING KEEPING THE PET IN THE CONTAINER. PAX DID NOT COMPLY. ON A SECOND FLT A FEW WKS LATER, THE SAME FLT ATTENDANTS WERE PRESENT AS THE SAME PAX CAME ABOARD WITH THEIR DOG AND COMMENTED TO THE AGENT WHO SAID THEY HAD NOT PAID FOR A DOG IN THE CABIN. THEY WERE REMOVED FROM THE FLT.

Narrative: ON OCT/XA/98 ON FLT FROM JFK TO LAX, PAX X AND HIS WIFE WERE SITTING WITH A SMALL WHITE DOG IN A SOFT CARRY-ON. THEY HAD THE DOG IN THEIR LAP DURING THE MEAL SVC, WRAPPED IN ONE OF OUR BLANKETS AND FEEDING THE DOG WITH A FORK FROM HER (THE WIFE) MEAL TRAY. I TOLD HER THE DOG HAD TO BE IN THE CONTAINER FOR THE ENTIRE FLT, AND PEOPLE AROUND DIDN'T APPRECIATE THE DOG BEING OUT DURING THE MEAL SVC. SAID AS A GENERALITY. THEY PUT THE DOG AWAY. I TOLD THE PURSER ABOUT THE DOG. SHE CAME BACK 3 DIFFERENT TIMES DURING THE FLT AND THEY HAD THE DOG OUT AGAIN. THEY SAID I WAS RUDE AND THEY ASKED THE PEOPLE AROUND THEM AND THEY DIDN'T CARE IF THEY HAD THEIR DOG OUT. THEY SAID THEY ONLY HAD TO KEEP THE DOG IN THE CONTAINER DURING LNDG AND TKOF. THEY WERE NOT ON OUR PAPERWORK FOR HAVING A PET IN THE CABIN. WE ASKED THEM IF THE AGENT ON THE GND HAD TOLD THEM OF THE RULES FOR A PET IN THE CABIN. THAT'S WHEN THEY SAID, YES -- JUST FOR TKOF AND LNDG. FLT ATTENDANT #2 BROUGHT THE CAPT'S MANUAL BACK TO SHOW THEM THE RULES. HE ACCUSED US OF HARASSING HIM AND HE WAS GOING TO WRITE US UP. END OF FLT. THEN ON NOV/AB/98 THE PAX X'S SHOWED UP FOR FLT. I WAS WORKING FIRST CLASS GALLEY AND FLT ATTENDANT #2 WAS WORKING IN FIRST CLASS AND AT THE BOARDING DOOR. THE X'S CAME TO THE DOOR AND FLT ATTENDANT #2 SAID HI. MR X SAID 'WE'RE NOT GOING TO HAVE A PROB ARE WE?' I THINK AFTER THAT I SAID TO AN AGENT THAT SOMEONE ON THE GND NEEDS TO TALK TO THESE PEOPLE ABOUT THE RULES FOR BRINGING ON A PET. THE AGENTS GOT THIS INFO OUT OF THE COMPUTER AND FOUND THAT THEY HAD NOT PAID FOR THE PET IN THE CABIN. I TOLD THE CAPT ABOUT THEIR TRIP OUT TO LAX, AND HE SAID TAKE THEM OFF.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.