Narrative:

Passenger, from boarding their flight, would not keep her dog in its carrier. After takeoff, she went to the lavatory and let her dog out. I heard it scratching on the door and knocked several times, then opened the door. At that point she threatened me using vulgar language. She was met by supervisor and reprimanded in front of her mother. She was approximately 15-18 yrs old. Callback conversation with reporter revealed the following information: reporter states that she had told the girl before they left the gate that the dog had to remain in the carrier. The third time she spoke to her it was indicated that if this was going to be a problem the dog would have to be checked. She kept the dog in the carrier until after takeoff. When again requested to comply, she swore at the reporter and threatened her. Captain was informed and would not call for police but did have a supervisor meet the aircraft. Reporter states that she is not sure whether it is a company regulation or a federal regulation about keeping the animal in the carrier during the flight. However, the person requesting permission to have an animal on board must sign papers on which they agree to comply with this procedure. In addition, this passenger was reminded of the requirement and deliberately defied the flight attendant warning. The passenger was very defiant in her behavior. Her mother was very supportive of the cabin attendant's position and told her she should have obeyed the rules. Reporter feels pets are becoming a huge problem on board the aircraft.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A RUDE PAX WHO WOULD NOT KEEP HER DOG IN THE CARRIER DURING FLT. SHE RESPONDED TO A REQUEST WITH FOUL LANGUAGE. SUPVR WAS PRESENT AT LNDG AND REPRIMANDED PAX.

Narrative: PAX, FROM BOARDING THEIR FLT, WOULD NOT KEEP HER DOG IN ITS CARRIER. AFTER TKOF, SHE WENT TO THE LAVATORY AND LET HER DOG OUT. I HEARD IT SCRATCHING ON THE DOOR AND KNOCKED SEVERAL TIMES, THEN OPENED THE DOOR. AT THAT POINT SHE THREATENED ME USING VULGAR LANGUAGE. SHE WAS MET BY SUPVR AND REPRIMANDED IN FRONT OF HER MOTHER. SHE WAS APPROX 15-18 YRS OLD. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT SHE HAD TOLD THE GIRL BEFORE THEY LEFT THE GATE THAT THE DOG HAD TO REMAIN IN THE CARRIER. THE THIRD TIME SHE SPOKE TO HER IT WAS INDICATED THAT IF THIS WAS GOING TO BE A PROB THE DOG WOULD HAVE TO BE CHKED. SHE KEPT THE DOG IN THE CARRIER UNTIL AFTER TKOF. WHEN AGAIN REQUESTED TO COMPLY, SHE SWORE AT THE RPTR AND THREATENED HER. CAPT WAS INFORMED AND WOULD NOT CALL FOR POLICE BUT DID HAVE A SUPVR MEET THE ACFT. RPTR STATES THAT SHE IS NOT SURE WHETHER IT IS A COMPANY REG OR A FEDERAL REG ABOUT KEEPING THE ANIMAL IN THE CARRIER DURING THE FLT. HOWEVER, THE PERSON REQUESTING PERMISSION TO HAVE AN ANIMAL ON BOARD MUST SIGN PAPERS ON WHICH THEY AGREE TO COMPLY WITH THIS PROC. IN ADDITION, THIS PAX WAS REMINDED OF THE REQUIREMENT AND DELIBERATELY DEFIED THE FLT ATTENDANT WARNING. THE PAX WAS VERY DEFIANT IN HER BEHAVIOR. HER MOTHER WAS VERY SUPPORTIVE OF THE CABIN ATTENDANT'S POS AND TOLD HER SHE SHOULD HAVE OBEYED THE RULES. RPTR FEELS PETS ARE BECOMING A HUGE PROB ON BOARD THE ACFT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.