Flight attendant report regarding a B757 which had mechanical problems on taxi out. Because of delay...

Attributes
ACN	427711
Time
Date	199902
Day	Mon
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : lax
State Reference	CA
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Navigation In Use	Other
Flight Phase	ground other : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	427711
Person 2
Function	observation : passenger
Events
Anomaly	aircraft equipment problem : critical other anomaly other
Independent Detector	other flight crewa other other : unspecified
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

We headed out to runway. Passenger were informed we had a mechanical. We went back to gate. After arrival at gate, passenger started to move forward to speak to the agent. I started going forward to get an unaccompanied minor who had gotten up and headed to the mid lavatory. I didn't want him getting off the plane, so I went to bring him to the back of aircraft with me. While I was in the aisle trying to get to the child, a male identing himself as a flight attendant told me the #2 flight attendant in the rear was being verbally battered by a male passenger. I turned around to see the passenger heading towards me so I knew he had stopped being abusive to flight attendant #2. He said he needed to talk to me. He was quite excited. I told him I needed to get the unaccompanied boy and I would help him. I got the boy, sent him to the back. The man started yelling about the situation (delay) and how he didn't feel the #2 flight attendant was sympathetic to his demands. He was angry that we didn't know about the mechanical before we left the gate and he wanted to be compensated for the delay time, which at that time was only 15 mins. I took him up to the captain and went to the back of the aircraft to see if #2 flight attendant was upset and we did a juice service. This passenger felt that he should be given a free ticket because he was being inconvenienced by this delay. P.south. I found out that he did get a free ticket.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A B757 WHICH HAD MECHANICAL PROBS ON TAXI OUT. BECAUSE OF DELAY, A PAX BECAME UNRULY AND HARASSED A FLT ATTENDANT.

Narrative: WE HEADED OUT TO RWY. PAX WERE INFORMED WE HAD A MECHANICAL. WE WENT BACK TO GATE. AFTER ARR AT GATE, PAX STARTED TO MOVE FORWARD TO SPEAK TO THE AGENT. I STARTED GOING FORWARD TO GET AN UNACCOMPANIED MINOR WHO HAD GOTTEN UP AND HEADED TO THE MID LAVATORY. I DIDN'T WANT HIM GETTING OFF THE PLANE, SO I WENT TO BRING HIM TO THE BACK OF ACFT WITH ME. WHILE I WAS IN THE AISLE TRYING TO GET TO THE CHILD, A MALE IDENTING HIMSELF AS A FLT ATTENDANT TOLD ME THE #2 FLT ATTENDANT IN THE REAR WAS BEING VERBALLY BATTERED BY A MALE PAX. I TURNED AROUND TO SEE THE PAX HEADING TOWARDS ME SO I KNEW HE HAD STOPPED BEING ABUSIVE TO FLT ATTENDANT #2. HE SAID HE NEEDED TO TALK TO ME. HE WAS QUITE EXCITED. I TOLD HIM I NEEDED TO GET THE UNACCOMPANIED BOY AND I WOULD HELP HIM. I GOT THE BOY, SENT HIM TO THE BACK. THE MAN STARTED YELLING ABOUT THE SIT (DELAY) AND HOW HE DIDN'T FEEL THE #2 FLT ATTENDANT WAS SYMPATHETIC TO HIS DEMANDS. HE WAS ANGRY THAT WE DIDN'T KNOW ABOUT THE MECHANICAL BEFORE WE LEFT THE GATE AND HE WANTED TO BE COMPENSATED FOR THE DELAY TIME, WHICH AT THAT TIME WAS ONLY 15 MINS. I TOOK HIM UP TO THE CAPT AND WENT TO THE BACK OF THE ACFT TO SEE IF #2 FLT ATTENDANT WAS UPSET AND WE DID A JUICE SVC. THIS PAX FELT THAT HE SHOULD BE GIVEN A FREE TICKET BECAUSE HE WAS BEING INCONVENIENCED BY THIS DELAY. P.S. I FOUND OUT THAT HE DID GET A FREE TICKET.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report regarding a B757 which had mechanical problems on taxi out. Because of delay, a passenger became unruly and harassed a flight attendant.