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Flight attendant report regarding a passenger aboard the S80 who refused to keep her dogs in their carriers. She was asked several times to return them to the carriers but would not.
| Attributes | |
| ACN | 429334 |
| Time | |
| Date | 199902 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zab.artcc |
| State Reference | NM |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zab.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 12.5 flight attendant time total : 12.5 flight attendant time type : 70 |
| ASRS Report | 429334 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct |
| Independent Detector | other other : person 1 |
| Resolutory Action | none taken : unable |
Narrative:
Problem: passenger refused to keep her dogs in their carrier. Company rules state: 'only 1 pet/carrier per customer.' she had 2. 'Pets must remain underneath the seat in kennel at all times while on board the aircraft.' ms X was asked many time (3 times by myself personally) to put the dogs back in their carriers but she refused. She told me 'I know the rules.' the passenger next to her had to eat with those dogs on her lap the whole flight. She should not be allowed to bring her dogs on board if she cannot follow the rules. The first class flight attendant asked her to put the dogs up -- but did not force the issue to avoid conflict (I assume). I think that there are health and safety issues involved. Many people have severe allergies. Food service with those dogs, what if one of the dogs had bitten someone?
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING A PAX ABOARD THE S80 WHO REFUSED TO KEEP HER DOGS IN THEIR CARRIERS. SHE WAS ASKED SEVERAL TIMES TO RETURN THEM TO THE CARRIERS BUT WOULD NOT.
Narrative: PROB: PAX REFUSED TO KEEP HER DOGS IN THEIR CARRIER. COMPANY RULES STATE: 'ONLY 1 PET/CARRIER PER CUSTOMER.' SHE HAD 2. 'PETS MUST REMAIN UNDERNEATH THE SEAT IN KENNEL AT ALL TIMES WHILE ON BOARD THE ACFT.' MS X WAS ASKED MANY TIME (3 TIMES BY MYSELF PERSONALLY) TO PUT THE DOGS BACK IN THEIR CARRIERS BUT SHE REFUSED. SHE TOLD ME 'I KNOW THE RULES.' THE PAX NEXT TO HER HAD TO EAT WITH THOSE DOGS ON HER LAP THE WHOLE FLT. SHE SHOULD NOT BE ALLOWED TO BRING HER DOGS ON BOARD IF SHE CANNOT FOLLOW THE RULES. THE FIRST CLASS FLT ATTENDANT ASKED HER TO PUT THE DOGS UP -- BUT DID NOT FORCE THE ISSUE TO AVOID CONFLICT (I ASSUME). I THINK THAT THERE ARE HEALTH AND SAFETY ISSUES INVOLVED. MANY PEOPLE HAVE SEVERE ALLERGIES. FOOD SVC WITH THOSE DOGS, WHAT IF ONE OF THE DOGS HAD BITTEN SOMEONE?
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.