Flight attendant report regarding a passenger who would not comply with requests to check his roller...

Attributes
ACN	431677
Time
Date	199903
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : mia.airport
State Reference	FL
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground other : boading
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 9 flight attendant time total : 9 flight attendant time type : 40
ASRS Report	431677
Person 2
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : cab
Resolutory Action	other
Supplementary
Problem Areas	Weather
Primary Problem	Ambiguous

Narrative:

The situation arose when a passenger on our flight to ccs became irate when he was asked to check his roller board suitcase. We were informed by the aft flight attendants that all overhead bins were full. He was verbally abusive to our purser, extremely insulting and would not comply with her requests. We ended up wanting him removed from the flight because of how scary he became but the captain let him put his suitcase under a seat and he was left on board. We moved other passenger to accommodate his suitcase. Carry-on luggage seems to be our #1 problem with passenger. They won't comply with the rules without a confrontation first. Our south american and central american passenger seem to be the worst about understanding and complying with our luggage regulations. Everyone wants to put their suitcases piled in the closets or at their feet. The situation is not under control where carry-on bags are concerned. Even the '2 bag only' rule doesn't seem to work when purses, briefcases, computers, etc, don't count. People don't want to separate from their belongings. What do we do when we are left at FL300 for 3 hours with verbally abusive passenger?

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A PAX WHO WOULD NOT COMPLY WITH REQUESTS TO CHK HIS ROLLER BOARD SUITCASE. HE INSISTED ON STORING IT UNDER HIS SEAT BECAUSE ALL THE OVERHEAD BINS WERE FILLED. HE WAS VERBALLY ABUSIVE AND FLT ATTENDANTS REQUESTED THAT HE BE REMOVED FROM THE FLT. THE CAPT WOULD NOT DO SO AND OTHER PAX HAD TO BE MOVED TO ACCOMMODATE HIM.

Narrative: THE SIT AROSE WHEN A PAX ON OUR FLT TO CCS BECAME IRATE WHEN HE WAS ASKED TO CHK HIS ROLLER BOARD SUITCASE. WE WERE INFORMED BY THE AFT FLT ATTENDANTS THAT ALL OVERHEAD BINS WERE FULL. HE WAS VERBALLY ABUSIVE TO OUR PURSER, EXTREMELY INSULTING AND WOULD NOT COMPLY WITH HER REQUESTS. WE ENDED UP WANTING HIM REMOVED FROM THE FLT BECAUSE OF HOW SCARY HE BECAME BUT THE CAPT LET HIM PUT HIS SUITCASE UNDER A SEAT AND HE WAS LEFT ON BOARD. WE MOVED OTHER PAX TO ACCOMMODATE HIS SUITCASE. CARRY-ON LUGGAGE SEEMS TO BE OUR #1 PROB WITH PAX. THEY WON'T COMPLY WITH THE RULES WITHOUT A CONFRONTATION FIRST. OUR SOUTH AMERICAN AND CENTRAL AMERICAN PAX SEEM TO BE THE WORST ABOUT UNDERSTANDING AND COMPLYING WITH OUR LUGGAGE REGS. EVERYONE WANTS TO PUT THEIR SUITCASES PILED IN THE CLOSETS OR AT THEIR FEET. THE SIT IS NOT UNDER CTL WHERE CARRY-ON BAGS ARE CONCERNED. EVEN THE '2 BAG ONLY' RULE DOESN'T SEEM TO WORK WHEN PURSES, BRIEFCASES, COMPUTERS, ETC, DON'T COUNT. PEOPLE DON'T WANT TO SEPARATE FROM THEIR BELONGINGS. WHAT DO WE DO WHEN WE ARE LEFT AT FL300 FOR 3 HRS WITH VERBALLY ABUSIVE PAX?

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.