 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant report regarding 2 passenger who were boarding close to departure when no overhead space was left. They both carried about 4 shopping bags and screamed that they would not allow them to be checked as they were breakable. A gate agent said something to one of them and she shouted 'don't touch me' and shoved him. The captain was called and he allowed one to stay and removed the other passenger.
| Attributes | |
| ACN | 431916 |
| Time | |
| Date | 199901 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : den.airport |
| State Reference | CO |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground other : boarding |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 11 flight attendant time total : 11 flight attendant time type : 90 |
| ASRS Report | 431916 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct |
| Independent Detector | other other : cab |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Weather |
| Primary Problem | Ambiguous |
Narrative:
Passenger a and passenger B were coming down the jetbridge with many shopping bags each -- probably 4 each. We were very close to departure time. The #1 flight attendant had already called the gate agents twice to tell them we have no more stowage except underseat stowage, prior to these 2 passenger coming down the jetbridge. As they are coming down the jetbridge with the agent, I again informed everyone 'we have no stowage left except under seat.' I am now standing in forward area with flight attendant #1 and we are hearing these 2 women screaming at the top of their lungs (sometimes italian, sometimes english). Both women proceeded to toss all their bags in the forward entry area closet. I said to both of them, 'you can't stow those bags in there, we can't stack bags.' then ms a cuts me off saying something to the effect of, 'we don't have to listen to you, we're not checking these bags, they're breakable.' then ms a instructs ms B to leave her bags in the closet and she (ms B) doesn't have to listen to us. They wanted to proceed to their seats. I told them they weren't listening to what I was saying. They (especially ms a) were overtalking, shouting at me and the #1 flight attendant. A male agent was standing behind ms B and the agent said something to her. The next thing I know, ms B screams at the agent 'don't touch me' and shoves the male agent. The #1 flight attendant and I called to the captain at the same time. As soon as ms a saw the captain there was a transformation in attitude. I left the scene after I told the captain they both should be removed, they interfered with flight attendant duties and were verbally out of control. The captain allowed ms a to stay on aircraft with her 4 bags and had to have agents call police to have ms B removed.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING 2 PAX WHO WERE BOARDING CLOSE TO DEP WHEN NO OVERHEAD SPACE WAS LEFT. THEY BOTH CARRIED ABOUT 4 SHOPPING BAGS AND SCREAMED THAT THEY WOULD NOT ALLOW THEM TO BE CHKED AS THEY WERE BREAKABLE. A GATE AGENT SAID SOMETHING TO ONE OF THEM AND SHE SHOUTED 'DON'T TOUCH ME' AND SHOVED HIM. THE CAPT WAS CALLED AND HE ALLOWED ONE TO STAY AND REMOVED THE OTHER PAX.
Narrative: PAX A AND PAX B WERE COMING DOWN THE JETBRIDGE WITH MANY SHOPPING BAGS EACH -- PROBABLY 4 EACH. WE WERE VERY CLOSE TO DEP TIME. THE #1 FLT ATTENDANT HAD ALREADY CALLED THE GATE AGENTS TWICE TO TELL THEM WE HAVE NO MORE STOWAGE EXCEPT UNDERSEAT STOWAGE, PRIOR TO THESE 2 PAX COMING DOWN THE JETBRIDGE. AS THEY ARE COMING DOWN THE JETBRIDGE WITH THE AGENT, I AGAIN INFORMED EVERYONE 'WE HAVE NO STOWAGE LEFT EXCEPT UNDER SEAT.' I AM NOW STANDING IN FORWARD AREA WITH FLT ATTENDANT #1 AND WE ARE HEARING THESE 2 WOMEN SCREAMING AT THE TOP OF THEIR LUNGS (SOMETIMES ITALIAN, SOMETIMES ENGLISH). BOTH WOMEN PROCEEDED TO TOSS ALL THEIR BAGS IN THE FORWARD ENTRY AREA CLOSET. I SAID TO BOTH OF THEM, 'YOU CAN'T STOW THOSE BAGS IN THERE, WE CAN'T STACK BAGS.' THEN MS A CUTS ME OFF SAYING SOMETHING TO THE EFFECT OF, 'WE DON'T HAVE TO LISTEN TO YOU, WE'RE NOT CHKING THESE BAGS, THEY'RE BREAKABLE.' THEN MS A INSTRUCTS MS B TO LEAVE HER BAGS IN THE CLOSET AND SHE (MS B) DOESN'T HAVE TO LISTEN TO US. THEY WANTED TO PROCEED TO THEIR SEATS. I TOLD THEM THEY WEREN'T LISTENING TO WHAT I WAS SAYING. THEY (ESPECIALLY MS A) WERE OVERTALKING, SHOUTING AT ME AND THE #1 FLT ATTENDANT. A MALE AGENT WAS STANDING BEHIND MS B AND THE AGENT SAID SOMETHING TO HER. THE NEXT THING I KNOW, MS B SCREAMS AT THE AGENT 'DON'T TOUCH ME' AND SHOVES THE MALE AGENT. THE #1 FLT ATTENDANT AND I CALLED TO THE CAPT AT THE SAME TIME. AS SOON AS MS A SAW THE CAPT THERE WAS A TRANSFORMATION IN ATTITUDE. I LEFT THE SCENE AFTER I TOLD THE CAPT THEY BOTH SHOULD BE REMOVED, THEY INTERFERED WITH FLT ATTENDANT DUTIES AND WERE VERBALLY OUT OF CTL. THE CAPT ALLOWED MS A TO STAY ON ACFT WITH HER 4 BAGS AND HAD TO HAVE AGENTS CALL POLICE TO HAVE MS B REMOVED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.