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Flight attendant report on an aggressive, intoxicated passenger on B767, mia, fl-mad, spain, trying to steal liquor and shoving purser against cart. No arrest made.
| Attributes | |
| ACN | 432323 |
| Time | |
| Date | 199903 |
| Day | Wed |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : zma.artcc |
| State Reference | FL |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zma.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | Boeing Company Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Route In Use | enroute : atlantic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 9 flight attendant time total : 9 flight attendant time type : 75 |
| ASRS Report | 432323 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence other |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Flight Crew Human Performance |
Narrative:
Passenger was drinking before incident. While I was in the galley, passenger came back to aisle for wine. I told her we were out. She remained in the galley, and proceeded to go through our beverage carts. I stepped out of the galley into the aisle for a min, and returned to the galley to find the passenger going through my tote bag. I believe alcohol was the contributing factor, and the fact that we had a full flight. It was difficult for the crew to really keep tabs on who was drinking excessively. This passenger asked the flight attendants for drinks on both aisles, and until she was really intoxicated she stood out from the rest. I know that the purser came to speak with this passenger, and she was shoved against a cart. As a crew member I was disappointed that the security personnel who met the flight in madrid were unable to do anything, and even boarded her in the same bus as all of us crew members.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT ON AN AGGRESSIVE, INTOXICATED PAX ON B767, MIA, FL-MAD, SPAIN, TRYING TO STEAL LIQUOR AND SHOVING PURSER AGAINST CART. NO ARREST MADE.
Narrative: PAX WAS DRINKING BEFORE INCIDENT. WHILE I WAS IN THE GALLEY, PAX CAME BACK TO AISLE FOR WINE. I TOLD HER WE WERE OUT. SHE REMAINED IN THE GALLEY, AND PROCEEDED TO GO THROUGH OUR BEVERAGE CARTS. I STEPPED OUT OF THE GALLEY INTO THE AISLE FOR A MIN, AND RETURNED TO THE GALLEY TO FIND THE PAX GOING THROUGH MY TOTE BAG. I BELIEVE ALCOHOL WAS THE CONTRIBUTING FACTOR, AND THE FACT THAT WE HAD A FULL FLT. IT WAS DIFFICULT FOR THE CREW TO REALLY KEEP TABS ON WHO WAS DRINKING EXCESSIVELY. THIS PAX ASKED THE FLT ATTENDANTS FOR DRINKS ON BOTH AISLES, AND UNTIL SHE WAS REALLY INTOXICATED SHE STOOD OUT FROM THE REST. I KNOW THAT THE PURSER CAME TO SPEAK WITH THIS PAX, AND SHE WAS SHOVED AGAINST A CART. AS A CREW MEMBER I WAS DISAPPOINTED THAT THE SECURITY PERSONNEL WHO MET THE FLT IN MADRID WERE UNABLE TO DO ANYTHING, AND EVEN BOARDED HER IN THE SAME BUS AS ALL OF US CREW MEMBERS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.