Flight attendant report on passenger refusing to stow bag on taxi in to ord on B767-200 (sfo-ord).

Attributes
ACN	432449
Time
Date	199903
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord.airport
State Reference	IL
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zau.artcc
Operator	common carrier : air carrier
Make Model Name	B767-200
Operating Under FAR Part	Part 121
Flight Phase	ground : holding ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 10
ASRS Report	432449
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Problem Areas	FAA Airport Company
Primary Problem	Ambiguous

Narrative:

We had been sent to the 'penalty box' to await the opening of our gate. Several PA's had been made to remain seated and keep the aisles clear of carry-on luggage. A passenger got out of her seat and opened a bin and retrieved her luggage, which was then placed in the aisle. I saw this take place, so I proceeded up the aisle to close the bin and get the luggage out of the aisle. The passenger refused to move the bag, so I bent down to pick it up and place it in the bin. At this point, she yelled at me and snatched the bag out of my hands. I warned the woman that interfering with my safety related duties was not acceptable. I removed myself from the situation to retrieve a written warning concerning her behavior. When I handed it to her she crumpled the paper and threw it at me. She said, and I quote, 'you will not tell me when I can or can't get in the bins or what I can or cannot do with my luggage.' auths met the flight -- no charges were filed.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT ON PAX REFUSING TO STOW BAG ON TAXI IN TO ORD ON B767-200 (SFO-ORD).

Narrative: WE HAD BEEN SENT TO THE 'PENALTY BOX' TO AWAIT THE OPENING OF OUR GATE. SEVERAL PA'S HAD BEEN MADE TO REMAIN SEATED AND KEEP THE AISLES CLR OF CARRY-ON LUGGAGE. A PAX GOT OUT OF HER SEAT AND OPENED A BIN AND RETRIEVED HER LUGGAGE, WHICH WAS THEN PLACED IN THE AISLE. I SAW THIS TAKE PLACE, SO I PROCEEDED UP THE AISLE TO CLOSE THE BIN AND GET THE LUGGAGE OUT OF THE AISLE. THE PAX REFUSED TO MOVE THE BAG, SO I BENT DOWN TO PICK IT UP AND PLACE IT IN THE BIN. AT THIS POINT, SHE YELLED AT ME AND SNATCHED THE BAG OUT OF MY HANDS. I WARNED THE WOMAN THAT INTERFERING WITH MY SAFETY RELATED DUTIES WAS NOT ACCEPTABLE. I REMOVED MYSELF FROM THE SIT TO RETRIEVE A WRITTEN WARNING CONCERNING HER BEHAVIOR. WHEN I HANDED IT TO HER SHE CRUMPLED THE PAPER AND THREW IT AT ME. SHE SAID, AND I QUOTE, 'YOU WILL NOT TELL ME WHEN I CAN OR CAN'T GET IN THE BINS OR WHAT I CAN OR CANNOT DO WITH MY LUGGAGE.' AUTHS MET THE FLT -- NO CHARGES WERE FILED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.