Narrative:

Passenger seated in row xxf, passenger #1, came back to back galley where several passenger were in line for the lavatory. She appeared to be crying. I asked what was wrong. She said she was very upset, her dad had passed away. He was a millionaire and did not leave her any money. I escorted her back to her seat, talking to her, trying to calm her down. The young child in xxd, I moved by my jump seat. She seemed to be uncomfortable with passenger #1 crying. That left her in the row alone. No one was in the xxe seat. I notified the #1 flight attendant of the situation and that the agent needed to be told of her situation, due to her connecting to another flight, she may need assistance, that passenger #1 was very depressed. After landing, I assisted passenger #1 up to the gate, because the agent was not at the door of the aircraft. Mass confusion was very apparent at the gate. I told the agent there, who yelled at me, he didn't want to hear it, to see his csm. I then told the csm the situation and took her to passenger #1. I then went to the aircraft and the #1 flight attendant helped me get my luggage off the aircraft. I did not see passenger #1 when I got back to the gate, but the csm was plucking tickets. Passenger #1 seemed very depressed. I feel someone should have met passenger #1 at the aircraft door that could have assisted her, wheelchair, agent or passenger services. It was so crowded when I got her to the gate, I couldn't walk her through the people. I had to leave her leaning on the plucking machine.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT, S80, HSV-DFW, BEREAVED PAX MISHANDLED BY DFW GND CREW.

Narrative: PAX SEATED IN ROW XXF, PAX #1, CAME BACK TO BACK GALLEY WHERE SEVERAL PAX WERE IN LINE FOR THE LAVATORY. SHE APPEARED TO BE CRYING. I ASKED WHAT WAS WRONG. SHE SAID SHE WAS VERY UPSET, HER DAD HAD PASSED AWAY. HE WAS A MILLIONAIRE AND DID NOT LEAVE HER ANY MONEY. I ESCORTED HER BACK TO HER SEAT, TALKING TO HER, TRYING TO CALM HER DOWN. THE YOUNG CHILD IN XXD, I MOVED BY MY JUMP SEAT. SHE SEEMED TO BE UNCOMFORTABLE WITH PAX #1 CRYING. THAT LEFT HER IN THE ROW ALONE. NO ONE WAS IN THE XXE SEAT. I NOTIFIED THE #1 FLT ATTENDANT OF THE SIT AND THAT THE AGENT NEEDED TO BE TOLD OF HER SIT, DUE TO HER CONNECTING TO ANOTHER FLT, SHE MAY NEED ASSISTANCE, THAT PAX #1 WAS VERY DEPRESSED. AFTER LNDG, I ASSISTED PAX #1 UP TO THE GATE, BECAUSE THE AGENT WAS NOT AT THE DOOR OF THE ACFT. MASS CONFUSION WAS VERY APPARENT AT THE GATE. I TOLD THE AGENT THERE, WHO YELLED AT ME, HE DIDN'T WANT TO HEAR IT, TO SEE HIS CSM. I THEN TOLD THE CSM THE SIT AND TOOK HER TO PAX #1. I THEN WENT TO THE ACFT AND THE #1 FLT ATTENDANT HELPED ME GET MY LUGGAGE OFF THE ACFT. I DID NOT SEE PAX #1 WHEN I GOT BACK TO THE GATE, BUT THE CSM WAS PLUCKING TICKETS. PAX #1 SEEMED VERY DEPRESSED. I FEEL SOMEONE SHOULD HAVE MET PAX #1 AT THE ACFT DOOR THAT COULD HAVE ASSISTED HER, WHEELCHAIR, AGENT OR PAX SVCS. IT WAS SO CROWDED WHEN I GOT HER TO THE GATE, I COULDN'T WALK HER THROUGH THE PEOPLE. I HAD TO LEAVE HER LEANING ON THE PLUCKING MACHINE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.