Narrative:

Passenger 'appeared' to be highly intoxicated. He disturbed other passenger around him during seating on pre-departure. He was reported to us by other passenger in the coach cabin. Possible future solutions: ground people (ticket agents, gate agents) to be more aware of these types of conditions. This passenger should not have made it as far into the boarding process and onto the plane. Callback conversation with reporter revealed the following information: the analyst learned that the intoxicated passenger sat in back of the DC10, and practically held the passenger and the aft galley flight attendant hostage to his drunken actions. The reporter was called to the back by the aft galley flight attendant, who was busy setting up the galley. She was afraid to be alone with the passenger. When the reporter came back to help her, the drunk was harassing the children of a family of 4. The flight attendant moved the family to door xx, until the drunk could be taken off. The captain did have passenger service remove him, but on the jetway, the passenger started shoving the agent. The agent called the police, who hand cuffed the guy and took him away. The police found a whole list of 'priors' on the man. The reporter also stated that his airline has specific training for flight attendants on dealing with intoxicated and belligerent drunks. He, also, wants the same training for the ground agents.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT, DC10, HNL-DFW, INTOXICATED PAX BOARDED IN HNL, REMOVED PER FLT ATTENDANT REQUEST.

Narrative: PAX 'APPEARED' TO BE HIGHLY INTOXICATED. HE DISTURBED OTHER PAX AROUND HIM DURING SEATING ON PRE-DEP. HE WAS RPTED TO US BY OTHER PAX IN THE COACH CABIN. POSSIBLE FUTURE SOLUTIONS: GND PEOPLE (TICKET AGENTS, GATE AGENTS) TO BE MORE AWARE OF THESE TYPES OF CONDITIONS. THIS PAX SHOULD NOT HAVE MADE IT AS FAR INTO THE BOARDING PROCESS AND ONTO THE PLANE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE ANALYST LEARNED THAT THE INTOXICATED PAX SAT IN BACK OF THE DC10, AND PRACTICALLY HELD THE PAX AND THE AFT GALLEY FLT ATTENDANT HOSTAGE TO HIS DRUNKEN ACTIONS. THE RPTR WAS CALLED TO THE BACK BY THE AFT GALLEY FLT ATTENDANT, WHO WAS BUSY SETTING UP THE GALLEY. SHE WAS AFRAID TO BE ALONE WITH THE PAX. WHEN THE RPTR CAME BACK TO HELP HER, THE DRUNK WAS HARASSING THE CHILDREN OF A FAMILY OF 4. THE FLT ATTENDANT MOVED THE FAMILY TO DOOR XX, UNTIL THE DRUNK COULD BE TAKEN OFF. THE CAPT DID HAVE PAX SVC REMOVE HIM, BUT ON THE JETWAY, THE PAX STARTED SHOVING THE AGENT. THE AGENT CALLED THE POLICE, WHO HAND CUFFED THE GUY AND TOOK HIM AWAY. THE POLICE FOUND A WHOLE LIST OF 'PRIORS' ON THE MAN. THE RPTR ALSO STATED THAT HIS AIRLINE HAS SPECIFIC TRAINING FOR FLT ATTENDANTS ON DEALING WITH INTOXICATED AND BELLIGERENT DRUNKS. HE, ALSO, WANTS THE SAME TRAINING FOR THE GND AGENTS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.