Flight attendant report on unruly passenger on B727-200 ccs-mia. Pilot intervention on taxiway.

Attributes
ACN	437359
Time
Date	199905
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : svmi.airport
State Reference	FO
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	tower : svmi.tower tower : phl.tower
Operator	common carrier : air carrier
Make Model Name	B727-200
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 0.75
ASRS Report	437359
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies non adherence : published procedure
Independent Detector	other other : cab 2
Resolutory Action	other
Consequence	Other

Narrative:

Passenger seated in seat xx (bulkhead) was talking extremely loud when flight attendant requested for passenger to please lower his voice. Passenger became upset and refused to lower voice level. Other passenger around the incident could not hear the PA of the safety demonstration. Flight attendant warned passenger of FAA rule (safety demonstration cannot be interrupted except for emergency purposes only). Passenger still refused to lower voice level. First officer came to talk to passenger. Upon arrival, flight service manager met the flight and talked with passenger.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT ON UNRULY PAX ON B727-200 CCS-MIA. PLT INTERVENTION ON TXWY.

Narrative: PAX SEATED IN SEAT XX (BULKHEAD) WAS TALKING EXTREMELY LOUD WHEN FLT ATTENDANT REQUESTED FOR PAX TO PLEASE LOWER HIS VOICE. PAX BECAME UPSET AND REFUSED TO LOWER VOICE LEVEL. OTHER PAX AROUND THE INCIDENT COULD NOT HEAR THE PA OF THE SAFETY DEMONSTRATION. FLT ATTENDANT WARNED PAX OF FAA RULE (SAFETY DEMO CANNOT BE INTERRUPTED EXCEPT FOR EMER PURPOSES ONLY). PAX STILL REFUSED TO LOWER VOICE LEVEL. FO CAME TO TALK TO PAX. UPON ARR, FLT SVC MGR MET THE FLT AND TALKED WITH PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.