Narrative:

The flight was 2 hours late departing ord due to WX. The passenger was irate due to delay. During the safety demonstration he took out cell phone and made a call. The PA had just been made by #1 flight attendant not to use cell phones, in english and spanish. #2 flight attendant was positioned at row xx to do safety demonstration, and informed passenger to turn off phone. He then cursed her and refused to comply. She informed #1 flight attendant who then informed captain, then the flight engineer came from cockpit to also inform passenger of regulation. Passenger then complied and we resumed taxi out and safety demonstration for departure. The cursing was very vulgar and could be heard throughout the cabin.

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Original NASA ASRS Text

Title: MULTIPLE FLT ATTENDANT AND PLT RPT, B727-200, ORD-MTY, TAXI OUT, PAX REFUSED TO TURN OFF CELL PHONE, FE HAD TO ORDER HIM TO.

Narrative: THE FLT WAS 2 HRS LATE DEPARTING ORD DUE TO WX. THE PAX WAS IRATE DUE TO DELAY. DURING THE SAFETY DEMO HE TOOK OUT CELL PHONE AND MADE A CALL. THE PA HAD JUST BEEN MADE BY #1 FLT ATTENDANT NOT TO USE CELL PHONES, IN ENGLISH AND SPANISH. #2 FLT ATTENDANT WAS POSITIONED AT ROW XX TO DO SAFETY DEMO, AND INFORMED PAX TO TURN OFF PHONE. HE THEN CURSED HER AND REFUSED TO COMPLY. SHE INFORMED #1 FLT ATTENDANT WHO THEN INFORMED CAPT, THEN THE FE CAME FROM COCKPIT TO ALSO INFORM PAX OF REG. PAX THEN COMPLIED AND WE RESUMED TAXI OUT AND SAFETY DEMO FOR DEP. THE CURSING WAS VERY VULGAR AND COULD BE HEARD THROUGHOUT THE CABIN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.